Yvette Rodriguez
Flagstaff,AZ
Summary
Dynamic professional with a strong work ethic and cash handling expertise, honed at Cliff Castle Casino. Proven track record in enhancing team efficiency and ensuring workplace safety. Bilingual in Spanish, adept at problem-solving and delivering exceptional customer service, contributing to increased guest satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Soft Count Team Member
Cliff Castle Casino
Camp Verde, AZ
05.2024 - 06.2025
- Demonstrated professionalism while interacting with casino personnel across departments during transfer of funds.
- Enhanced team efficiency by implementing streamlined processes for currency counting and sorting.
- Contributed to achieving department goals by maintaining a strong work ethic and commitment to excellence in all tasks performed.
- Conducted regular equipment maintenance checks, reducing downtime and ensuring optimal performance.
- Executed daily responsibilities diligently while adhering to strict regulatory guidelines set forth by gaming authorities.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Implemented safety protocols during cash handling procedures, minimizing potential hazards and accidents.
- Provided reliable support as a Soft Count Team Member, contributing significantly towards successful completion of monthly revenue audits.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
PBX Operator
Cliff Castle Casino Hotel
Camp Verde, AZ
01.2023 - 07.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Processed customer payments for timely, accurate order fulfillment.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Soft Count Team Member
Cliff Castle Casino
Camp Verde, AZ
05.2021 - 09.2021
- Streamlined the sorting process for various denominations, improving overall team productivity.
- Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.
- Communicated effectively with supervisors regarding any discrepancies or issues encountered during the soft count process.
- Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations.
- Identified discrepancies in financial reports, promptly reporting issues to management for resolution.
- Fostered a positive working relationship with coworkers through teamwork and open communication channels.
- Collaborated with other team members to consistently meet deadlines and maintain high-quality work standards.
- Performed regular audits on soft count processes, ensuring accuracy and adherence to internal controls.
Customer Service Representative
Safari Jeep Tours
Sedona, AZ
05.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Front Desk Receptionist
Comfort Inn & Suites
Camp Verde, AZ
10.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Camp Verde High School
Camp Verde, AZSkills
- Strong work ethic
- Efficient multitasking
- Workplace safety
- Professionalism and integrity
- Cash handling expertise
- Supervisory skills
- Data entry proficiency
- Accuracy and precision
- Security awareness
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Bilingual (Spanish)
Timeline
Soft Count Team Member
Cliff Castle Casino
05.2024 - 06.2025
PBX Operator
Cliff Castle Casino Hotel
01.2023 - 07.2023
Soft Count Team Member
Cliff Castle Casino
05.2021 - 09.2021
Customer Service Representative
Safari Jeep Tours
05.2019 - 01.2021
Front Desk Receptionist
Comfort Inn & Suites
10.2018 - 04.2019
Camp Verde High School