Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
References
Generic

Yvette Rodriguez

Rancho Santa Margarita,CA

Summary

Dedicated professional with a strong work ethic and a track record of mastering new skills rapidly. Notable for outstanding organizational abilities and fostering relationships with varied customer demographics. Aiming to contribute to an organization that values hard work and commitment.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Mental Health Technician

Nsight Healthcare
Newport Beach, California
01.2024 - 10.2024
  • Assisted with daily living activities and personal hygiene for 6 to 8 patients.
  • Administered medications as prescribed by physician or psychiatrist.
  • Tracked and replenished inventory of all medication, groceries, and supplies needed in the house.
  • Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.

Psychiatric Mental Health Technician

A Mission For Michael (AMFM)
San Juan Capistrano, California
08.2020 - 12.2023
  • Monitored patients' mental and emotional well-being throughout daily activities.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Assisted in transporting clients to appointments outside the facility when necessary.

Processing Department Manager

1st Premier
Mission Viejo, California
03.2018 - 07.2020
  • Managed a team of 8 employees, ensuring timely and efficient task completion.
  • Supported loan originators in collecting necessary documentation for successful submissions.
  • Conducted team meetings to clarify objectives and enhance communication.

Senior Mortgage Procesor/Administrative Assistant Manager

Capital Home
Santa Ana, California
06.2014 - 03.2018
  • Processed mortgage loan applications accurately and successfully & maintain a 98% approval rating monthly.
  • Coordinated with lenders, title companies, appraisers, and attorneys to ensure timely completion of all transactions.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Trained new loan processors on company procedures and loan processing software.
  • Coordinated office activities and maintained schedules for management team.

Debt Collection Specialist

HSBC
Virginia Beach, Virginia
01.1999 - 02.2008
  • Consistently exceeded monthly debt recovery targets for accounts overdue by 365 days.
  • Utilized skip tracing techniques to locate hard-to-find debtors
  • Negotiated respectful payment arrangements through clear and effective communication.
  • Coordinated with legal departments for accounts requiring further action.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Ensured compliance with federal and state laws governing collection processes.

Education

Associate of Arts - Criminal Justice

Long Beach City College
Long Beach, CA
06-1996

Skills

  • Multi-tasking expertise
  • Microsoft Office proficiency
  • Administrative assistance
  • Quality control
  • Time management
  • Attention to detail
  • Call center operations

Languages

Spanish
Professional

Certification

  • First Aid/CPR Certified

Timeline

Mental Health Technician

Nsight Healthcare
01.2024 - 10.2024

Psychiatric Mental Health Technician

A Mission For Michael (AMFM)
08.2020 - 12.2023

Processing Department Manager

1st Premier
03.2018 - 07.2020

Senior Mortgage Procesor/Administrative Assistant Manager

Capital Home
06.2014 - 03.2018

Debt Collection Specialist

HSBC
01.1999 - 02.2008

Associate of Arts - Criminal Justice

Long Beach City College

References

References available upon request.

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