Yvette Rosales
Houston
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
Work History
Receptionist
Platinum inn and suites
Houston
12.2024 - 09.2025
- Greeted and assisted guests upon arrival at Platinum Inn and Suites.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled and confirmed reservations using hotel management software.
- Processed check-ins and check-outs efficiently for all guests.
- Handled guest complaints with professionalism and empathy.
Caregiver
Home service
Houston
01.2024 - 08.2025
- Provided daily personal care and assistance to clients in home settings.
- Assisted clients with mobility and transportation to appointments and activities.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Engaged clients in social activities to promote mental and emotional well-being.
- Documented client progress and reported any concerns to family members or supervisors.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Remote call
FEMA
Houston
01.2023 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Houston Can Academy
Houston, TxSkills
- Reservation management
- Guest check-in
- Complaint resolution
- Phone etiquette
- Front desk operations
- Remote work experience
- [Language] fluency
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Platinum inn and suites
12.2024 - 09.2025
Caregiver
Home service
01.2024 - 08.2025
Remote call
FEMA
01.2023 - 08.2023
Houston Can Academy