Open To Work
Angelina De Santiago
Virginia Beach,VA
Work Preference
Summary
Efficient receptionist known for exceptional customer service and effective problem-solving skills. Experienced in managing front desk operations while maintaining a clean and organized environment, ready to contribute to a positive workplace atmosphere.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Candlewood Suites Hotel
San Antonio, Texas
12.2024 - 06.2026
- Greeted and assisted visitors with professionalism and courtesy.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments and coordinated meeting room bookings efficiently.
- Maintained front desk area, ensuring a clean and welcoming environment.
- Redirected incoming calls to appropriate personnel, ensuring timely communication and message delivery.
- Responded to inquiries and room requests made online, by phone, and via email.
- Utilized office software for managing schedules and tracking visitor logs effectively.
- Prepared conference rooms for meetings by arranging furniture, setting up audio-visual equipment, and ensuring refreshments, facilitating smooth and professional gatherings.
- Collaborated with housekeeping and maintenance staff to promptly address and resolve building and room issues, enhancing visitor experience.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Used company badging system to create badges for new employees and visitors.
In Home Nanny
Military Family
Virginia Beach, Virginia
06.2024 - 10.2024
- Provided attentive care and supervision for children in home environment.
- Assisted with homework and academic projects to support learning goals.
- Communicated regularly with parents about children's progress and needs.
- Managed daily routines, including meals, naps, and playtime schedules.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Ensured a safe and clean environment for children during activities.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
Crew Member
Sonics Drive In
San Antonio, Texas
06.2021 - 06.2024
- Delivered excellent customer service during peak hours.
- Delivered prompt food service to enhance guest satisfaction and minimize wait times. for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Managed cash transactions at drive-thru window, ensuring accuracy and efficiency.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed safety and hygiene protocols consistently throughout shifts.
- Adhered to health department regulations regarding food handling procedures.
- Informed customers about menu items, ingredients, and nutritional values to support informed choices.
Education
High School Diploma -
Southwest High School
San Antonio, TX06-2023
Skills
- Front desk management
- Appointment scheduling
- Reservation management
- Customer relationship management
- Office software utilization
- Visitor log management
- Cash register management
- Inventory management
- Time management
- Problem solving
Certification
- TABC- Texas Alcohol Beverage Commission
- CPR certified Jan 2026-Present
Accomplishments
- Receptionist of the Month for the month of February
Affiliations
- Volunteer with Girl Scouts Colonial Coast
- Food Pantry Volunteer
Timeline
Receptionist
Candlewood Suites Hotel
12.2024 - 06.2026
In Home Nanny
Military Family
06.2024 - 10.2024
Crew Member
Sonics Drive In
06.2021 - 06.2024
High School Diploma -
Southwest High School