Yvette Smith

• The perfect combination of charisma and spark.
• The Marlins Mermaids are strong, empowered, condent women - focused on our team, our fans and our community.
• Greeted customers and clients to create welcoming atmosphere.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Assisted team with operational policies and procedures to drive services.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Conducted media relations and responded to media requests for information.
• Served as organization ambassador at various charity events, promoting mission and values.

• Motivated dancers with personalized feedback to continually reach their highest potential.
• Introduced cutting-edge music selections that captivated audiences during performances at competitions and community events alike.
• Organized fundraising events to support the financial needs of the dance team program.
• Increased community engagement by organizing multiple public showcases featuring both competitive pieces and unique student-choreographed works.
• Established a positive, supportive environment that fostered individual growth and team cohesion.
• Enhanced team performance by implementing innovative choreography and training techniques.
• Utilized various coaching models and techniques to maximize client success.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

FCDA -

2x National Champs Division 7-10yrs old (Dolls and Divas)

2x National Champs Division 11-13yrs old (Elite Dance Team)

• Monitored children's activities to verify safety and wellbeing.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Read stories, sang songs and facilitated creative play.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Implemented daily routines and activities to stimulate and engage children.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Provided support and guidance to children in conflict resolution.
• Developed age-appropriate activities and crafts to engage children.
• Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.

• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Built positive relationships with customers to increase repeat business.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Increased sales significantly by upselling higher-end products to customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Answered customer questions about sizing, accessories, and merchandise care.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.