Yvette Streeter
Nashville,TN
Summary
Experienced Claims Representative with background in insurance, healthcare, and customer service. Strengths include strong analytical skills, ability to handle multiple tasks efficiently, and exceptional communication abilities. Previous work has involved investigating insurance claims, negotiating settlements, and providing superior service to policyholders. Have consistently improved efficiency and reduced claim processing timeframes in past roles. Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.
Overview
11
11
years of professional experience
Work History
Automated Logistical Specialist (E-4)
United States Army Reserves
10.2013 - Current
- Gathered, logged and monitored all shipping data
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
- Processed purchase orders, invoices and other related documentation.
- Assisted in the development of new procedures for ordering, storing and distributing supplies.
- Reviewed supply records, order forms and related documents to determine accuracy of requisition.
- Supervised a team of workers responsible for receiving, stocking, shipping and handling
Long Term Care Claims Escalation Manager
Long Term Care Group
05.2023 - 06.2024
- Validated information by engaging with policyholders and proactively sought supplementary details to ensure comprehensive understanding
- Conducted a thorough examination of documentation and accounts, piecing together a complete and accurate overview
- Analyzed policy coverage and retrieved contracts for meticulous review, ensuring a comprehensive understanding of the terms
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Effectively communicated and elucidated insurance policy options to clients, aligning recommendations with their individual requirements and objectives
- Maintained strict adherence to HIPAA regulations, safeguarding the confidentiality and security of sensitive information
Long Term Care Claims Customer Service Advisor
Long Term Care Group
10.2015 - 05.2023
- Through active listening, I not only grasp the immediate issues but also empathize with the client's perspective
- Meticulously documented and analyzed the identified issues, creating a comprehensive record that serves as a roadmap for resolution
- Setting clear expectations for the resolution process, I provided transparency to clients about the steps involved and anticipated timelines
- Maintained records of customer interactions and transactions.
- Developed strong relationships with customers by providing exceptional customer service.
- Updated databases with new and modified customer data.
Education
Bachelor of Science in Criminal Justice with a concentration in Homeland Security and Emergency Management -
05.2019
Healthcare Administration -
05.2012
High School Diploma -
05.2011
Skills
- Highly organized and detail-oriented with a talent for accurate data entry and problem resolution
- Holds active Secret Security Clearance and valid Tennessee driver's license
- Exceptional analytical, problem solving and interpersonal skills
- Deadline-driven, adaptability, collaboration, and problem-solving skills
- Proficient in Microsoft Office, Outlook, Publisher, Excel
- Retail Supply Systems
- Inventory and Supply Logistics
- Case Management
- Active Listening
- Time Management
- Professional Demeanor
Timeline
Long Term Care Claims Escalation Manager - Long Term Care Group
05.2023 - 06.2024
Long Term Care Claims Customer Service Advisor - Long Term Care Group
10.2015 - 05.2023
Automated Logistical Specialist (E-4) - United States Army Reserves
10.2013 - Current
Strayer University - Bachelor of Science in Criminal Justice with a concentration in Homeland Security and Emergency Management,
Western Kentucky University - Healthcare Administration,
Hunters Lane High School - High School Diploma,
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