Yvette Tello
Bakersfield,CA
Summary
Proactive Office Service Technician with extensive experience in document management, proofreading, and editing. Successfully maintained confidentiality and facilitated smooth operations through cross-training and multitasking. Strong skills in customer service, inventory management, and event planning, contributing to a productive and positive workplace environment.
Overview
16
16
years of professional experience
Work History
Office Service Technician
County of Kern
Bakersfield, CA
09.2015 - Current
- Reduced errors in document preparation by proofreading and editing materials prior to distribution.
- Maintained confidentiality and discretion when handling sensitive information, adhering to company policies and regulations at all times.
- Facilitated smooth operations during staff absences by cross-training in multiple roles and stepping in as needed to ensure continuity of services.
- Assisted in the onboarding process for new employees, providing guidance on company policies and procedures.
- Streamlined mail distribution by organizing incoming correspondence and prioritizing items requiring immediate attention.
- Organized company events such as holiday parties or team-building activities, fostering a positive work culture among colleagues.
- Provided excellent customer service to both internal and external clients, addressing inquiries promptly and professionally.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Office Services Assistant
County of Kern
Bakersfield, CA
09.2008 - 09.2015
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Monitored stock of office supplies to report shortages to management.
- Assisted with meeting planning and setup, contributing to smooth and productive sessions for all attendees.
- Developed strong working relationships with external vendors, negotiating favorable terms for service contracts that resulted in cost savings and improved quality of products or services.
- Organized company events such as holiday parties or team-building activities, boosting employee morale and camaraderie.
Education
No Degree - Business Administration
Bakersfield College
Bakersfield, CAHigh School Diploma -
Bakersfield High School
Bakersfield, CA06-2001
Skills
- Scheduling and Planning
- Telephone inquiries
- Data entry proficiency
- Documentation Review
- Scheduling
- File Management
- Document Management
- Records Management
- Report Preparation
- Meeting Coordination
- Strong organizational skills
- Professional telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Office Service Technician
County of Kern
09.2015 - Current
Office Services Assistant
County of Kern
09.2008 - 09.2015
No Degree - Business Administration
Bakersfield College
High School Diploma -
Bakersfield High School