Yvette Wallace
Gary,IN
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Northwest Indiana Medical Consultant
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Communicated effectively with patients, addressing inquiries and providing information on services.
- Maintained organized medical records in compliance with HIPAA regulations and best practices.
- Streamlined front desk operations, leading to improved patient flow and reduced wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Doughnut Shift Sorter
Amazon PPO4
Merrillville, IN
02.2025 - Current
- Operated scanning equipment to accurately identify and sort packages.
- Maintained a clean and organized work environment to ensure safety compliance.
- Collaborated with team members to enhance sorting efficiency and workflow.
- Monitored inventory levels to support timely restocking of sorting supplies.
- Implemented best practices for package handling to reduce damage rates.
- Conducted regular quality checks to verify accuracy of sorted packages.
- Adapted quickly to changing operational demands during peak periods.
- Stacked items according to weights, sizes, types, and picking priorities.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Utilized sorting systems to sort items fast and accurately.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
Front Half Production Worker
Amazon Fulfillment Center
Monee, Illinois
02.2020 - 07.2021
- Operated machinery to assemble components according to specifications.
- Followed safety protocols to maintain a hazard-free work environment.
- Assisted in quality control by inspecting finished products for defects.
- Collaborated with team members to optimize production workflows.
- Maintained cleanliness and organization of workstations for efficiency.
- Adapted quickly to new tasks and equipment as required by production needs.
- Participated in training sessions to enhance skills and knowledge of processes.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
Food Service Worker
Methodist North Hospital
Gary, IN
09.2014 - 01.2020
- Operated kitchen equipment to prepare, cook, and serve food items to customers.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Monitored food quality and presentation standards to ensure guest satisfaction consistently.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Participated in regular trainings to stay current on industry best practices and trends.
Cook
Anew Life Child Care Center
Gary, IN
09.2009 - 09.2014
- Prepared nutritious meals following dietary guidelines and children's preferences.
- Maintained cleanliness in kitchen area to ensure safety and hygiene standards.
- Assisted in inventory management, tracking food supplies and ordering as needed.
- Collaborated with staff to create weekly menus that promote healthy eating habits.
- Adapted recipes to accommodate food allergies and dietary restrictions of children.
- Implemented efficient cooking methods, reducing meal preparation time while maintaining quality.
- Conducted regular equipment checks to ensure proper functionality and safety compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Medical Administration Assistant
Olympia College
Merrillville, Indiana 11.2005
High School Diploma - General Studies
William Rainey Harper High Schools
Chicago, IL06.1982
Timeline
Doughnut Shift Sorter
Amazon PPO4
02.2025 - Current
Front Half Production Worker
Amazon Fulfillment Center
02.2020 - 07.2021
Food Service Worker
Methodist North Hospital
09.2014 - 01.2020
Cook
Anew Life Child Care Center
09.2009 - 09.2014
Medical Receptionist
Northwest Indiana Medical Consultant
Medical Administration Assistant
Olympia College
High School Diploma - General Studies
William Rainey Harper High Schools