Yvette Williams
Southaven,MS
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
3
3
years of professional experience
Work History
IDTVA Supervisor Contact Representative
Internal Revenue Service, IRS
Memphis, TN
08.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Attended training sessions aimed at enhancing knowledge of relevant software applications and systems used in the contact center environment.
- Ensured compliance with applicable laws and regulations relating to contact center operations.
Education
Associate of Applied Science - Network System Administration
ITT Technical Institute
Cordova12-2014
Skills
- Inventory Control
Timeline
IDTVA Supervisor Contact Representative
Internal Revenue Service, IRS
08.2021 - Current
Associate of Applied Science - Network System Administration
ITT Technical Institute
Similar Profiles
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Shameeka BrownShameeka Brown
Senior Tax Analyst at Internal Revenue Service, IRSSenior Tax Analyst at Internal Revenue Service, IRS
Carole T DavisCarole T Davis
Secretary at Internal Revenue Service, IRSSecretary at Internal Revenue Service, IRS
Jannai CheeksJannai Cheeks
Contact Representative at Internal Revenue Service (IRS)Contact Representative at Internal Revenue Service (IRS)
Macon MooreMacon Moore
Law Enforcement/ Military Sales at Pinnacle AmmunitionLaw Enforcement/ Military Sales at Pinnacle Ammunition