YVETTE V MUTYAMBIZI
Abu Dhabi,United Arab Emirates
Summary
- Dependable and friendly, customer service professional,with 6 years experience in hospitality.Detail oriented and highly effective at accommodating customer needs.
Overview
8
8
years of professional experience
Work History
Waitress
Princess Cruises
Crown Princess
07.2023 - 08.2024
- Providing friendly, courteous service, maximising positive customer satisfaction ratings.
- Verifying customer age and information to determine eligibility for alcohol consumption.
- Informing kitchen staff regarding special orders and dietary requirements.
- Participating in staff meetings to discuss specials, menu changes and group reservations.
- Remaining calm and poised when dealing with difficult customers or during busy shifts.
- Taking part in wine tasting events thus enhancing my knowledge when it comes to food and wine pairing.
Hostess and F.O.H Coach
Tashas Al Bateen Abu Dhabi , U. A. E
Abu Dhabi, United Arab Emirates
12.2019 - 06.2023
- Encouraging customer loyalty by delivering unparalleled service throughout the guest's dining experiences.
- Following company regulations and rules, thus promoting safe environment for both guests and my fellow colleagues.
- Employing empathy where necessary and communication to maintain a hospitable environment for guests from the moment they step in the restaurant.
Guest Services Agent and Hostess
Grand Hyatt Abu Dhabi Hotel
U.A.E
05.2018 - 12.2019
- Carried out day-to-day duties accurately and efficiently.
- Greeted guests warmly and professionally over the phone and in person for positive first impressions.
- Offered flexible working hours to meet varying hotel demands.
- Listened actively to offer accurate information and best solution to their needs.
Waitress
Rocomamas Okavango
South Africa
05.2016 - 05.2018
- Attentively paying attention to customer requests and coordinating swift resolutions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
Education
Bachelor of Accounting - Management and Financial Accounting
Association of Chartered Certified Accountants
02.2026
IATA Cabin Crew Certificate- Nov 2022 - Cabin Crew
Blue Ocean Academy - IATA
09.2022
High School Certificate - Commercials ,Arts and Sciences
Zimbabwe Schools Examination Council, ZIMSEC
12.2014
Skills
- Organizational Skills
- Customer Service
- Excellent Interpersonal Skills
- Reliable Team Player
- Attention to detail
Timeline
Waitress
Princess Cruises
07.2023 - 08.2024
Hostess and F.O.H Coach
Tashas Al Bateen Abu Dhabi , U. A. E
12.2019 - 06.2023
Guest Services Agent and Hostess
Grand Hyatt Abu Dhabi Hotel
05.2018 - 12.2019
Waitress
Rocomamas Okavango
05.2016 - 05.2018
Bachelor of Accounting - Management and Financial Accounting
Association of Chartered Certified Accountants
IATA Cabin Crew Certificate- Nov 2022 - Cabin Crew
Blue Ocean Academy - IATA
High School Certificate - Commercials ,Arts and Sciences
Zimbabwe Schools Examination Council, ZIMSEC