Yvettra Marshall
Gary,IN
Summary
Dynamic and dedicated professional with extensive experience as a Flight Attendant at Delta Air Lines, excelling in passenger support and safety. Proven ability to enhance customer satisfaction through effective communication and emergency procedures. Skilled in boarding coordination and medical intervention, ensuring a secure and comfortable travel experience for all passengers.
Accomplished Flight Attendant offering over [Number] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
05.2016 - Current
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
Sales Manager Fine Jewelry
Belk Department Store
07.2014 - 04.2016
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Licensed Leasing Agent
Chicago Apartment Finders
08.2009 - 02.2013
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Bachelor of Science - Dental Hygiene
Clayton State University
Morrow, GASkills
- Preflight briefings
- Passenger support
- Flight safety
- Passenger service
- Medical intervention
- Boarding coordination
- Crew coordination
- Emergency procedures
- Meal service
Accomplishments
- Recognized as being apart of 1% group out of 26,000 flight attendants based on customer and crew compliment letters,
Timeline
Flight Attendant
Delta Air Lines, Inc
05.2016 - Current
Sales Manager Fine Jewelry
Belk Department Store
07.2014 - 04.2016
Licensed Leasing Agent
Chicago Apartment Finders
08.2009 - 02.2013
Bachelor of Science - Dental Hygiene
Clayton State University