Yvon Wagner
Operations Leadership.
Dana Point,CA
Summary
Experienced eyecare leader and consultant with a strong track record of team development and mobilization. Demonstrated ability to align teams at all levels towards a shared purpose and strategy, leading to exceptional outcomes. Prioritizes maintaining superior customer focus and standards while motivating teams to take ownership. A collaborative leader who challenges conventional thinking and actively listens to stakeholders, streamlining strategic processes for desired results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
President
Family First iCare Inc., dba Pearle Vision
01.2017 - 01.2024
- Bring Pearle Vision franchises to California by purchasing and converting two, top tier Optometric Practices (A+ real estate) capable of building market value for the brand, acting as a hub/spoke for expansion
- Created superior, flagship models thus accelerating the franchise value and growth of the platform within 5 years
- CHALLENGE: Within defined timelines, identify, purchase, and transform two Optometric practices that meet the specified criteria to transform the business, while retaining the founding doctor
- Refine and execute the doctor-centered brand model of genuine eyecare by bringing the Pearle brand promise to life - nobody cares for eyes more than Pearle
- Achieved +38% growth 2nd year
- Accomplished by delivering the highest results in all key measures for the Pearle brand: A$C @ $525, Patient exam growth +10% YOY with 40% annual exam retention rate
- 4.9 Google Review Ratings
Area Vice President
Partners In Leadership
01.2010 - 01.2017
- Leadership consulting, design, delivery and account management of Fortune 1000 C-Suite executives and their organizations to integrate a profoundly simple strategic methodology in creating a Culture of Accountability that achieves transformative, sustainable results
- CHALLENGE: Consult and influence executives from a variety of industries (Retail, Hospitality, Healthcare, CPG, Services, Manufacturing, Automotive), to install by modeling the methodology to shift the way people think and act to achieve a step change in results - Revenue, OI, EBITDA, Retention, Growth
- Witnessed leadership transformation from C-Suite executives to front line associates; from Nuclear Power Plants to Non-Profit organizations
- Delivered annual consulting sales of $1.4MM
Vice President of Operations
LensCrafters
01.2005 - 01.2010
- Initiated and led the transformation of brand culture, field structure, and retail operating model
- CHALLENGE: Facing economic pressure, and compressed timelines, defined and resolved the root cause impacting the brand's retail performance: the gap between the mission, customer/associate, and results
- Re-established the LensCrafters brand promise, aligning cross-functional teams to a common result
- Mobilizing the team enabled a reversal of a negative 8yr
- Customer trend, followed by an organic growth in sales of +6% and OI +12% on $1.7B in sales (2010)
Education
Geometric Optics -
Phoenix College
American Board of Optometry Certified Licensed Optician -
01.2005
Center for Service Leadership
Arizona State University
01.2003
Arizona State Board Certified Licensed Dispensing Optician -
01.1989
Skills
- Deliver Results
- Brand Culture
- Complex Sales
- Strategic Alignment
- Simplification
- Operational Excellence
- Process Simplification
- Build Talent
- Social Media Focus
- Profitability Management
Professional Highlights
- Family First iCare Inc., dba Pearle Vision, President, 01/01/17, 12/31/24, Bring Pearle Vision Franchises to CA | Purchase / Convert Practices | Grow Brand Awareness, Achieved +38% growth 2nd year., Delivered the highest results in all key measures for the Pearle brand: A$C @ $525, Patient exam growth +10% YOY with 40% annual exam retention rate., 4.9 Google Review Ratings
- Partners In Leadership, Area Vice President, 01/01/10, 12/31/17, Leadership Consulting | Fortune 1000 C-Suite | Culture Change | Breakthrough Results, Delivered annual consulting sales of $1.4MM
- LensCrafters, Vice President of Operations, 01/01/05, 12/31/10, Field Operations Leadership | Retail Brand Transformation | Talent Management | Culture Change, Re-established the LensCrafters brand promise, aligning cross-functional teams to a common result., Mobilizing the team enabled a reversal of a negative 8yr. customer trend, followed by an organic growth in sales of +6% and OI +12% on $1.7B in sales (2010).
Certification
American Board of Opticians Dispensing License.
Timeline
President
Family First iCare Inc., dba Pearle Vision
01.2017 - 01.2024
Area Vice President
Partners In Leadership
01.2010 - 01.2017
Vice President of Operations
LensCrafters
01.2005 - 01.2010
Geometric Optics -
Phoenix College
American Board of Optometry Certified Licensed Optician -
Center for Service Leadership
Arizona State University
Arizona State Board Certified Licensed Dispensing Optician -
American Board of Opticians Dispensing License.
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