Yvonee Almaguer-Hicks
Salisbury,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Floater Teacher
Kids 1st Child Development Center
Salisbury, NC
06.2023 - Current
- Conduct small group activities to meet the needs of individual learners.
- Monitor children's behavior, providing guidance and direction when necessary.
- Provide a safe, secure and nurturing environment for the children.
- Maintain daily records of attendance, activities, meals served and medications administered.
- Assist in developing and implementing age-appropriate activities for children to learn new skills.
- Supervise indoor and outdoor playtime including setting up equipment and organizing games or crafts.
- Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
- Read books aloud to encourage language development while helping students understand story structure.
- Care for 9 children ages 2 to 3.
- Manage crafts and other hands-on activities to engage kids and promote development.
- Develop and implement lesson plans and activities for children of various ages.
Senior Administrative Assistant
City of Concord - Police Department
Concord, NC
02.2002 - 03.2023
- Organized and maintained detailed office filing systems.
- Provided administrative support to senior management team.
- Created and distributed documents, reports, presentations, and correspondence.
- Answered incoming calls from clients and vendors in a professional manner.
- Maintained confidential information regarding employees, customers, and business operations.
- Managed inventory of office supplies and placed orders as needed.
- Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
- Compiled data from various sources into organized formats for reporting purposes.
- Performed research tasks related to departmental projects or initiatives.
- Provided technical assistance to computer users within the organization.
- Ensured proper handling of sensitive materials by following established policies.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Produced and distributed memos, newsletters and other forms of communication.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Information Systems Specialist
City of Concord - Utilities Department
Concord, NC
06.1998 - 02.2002
- Answered customer inquiries and resolved customer issues in a timely manner.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Contacted customer service manager for critical issues needing immediate attention.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
06.1986
Skills
- Lesson Planning
- Records Management
- Scheduling
- Clerical Support
- Research
- Information Security
- Microsoft Excel
- Multi-Line Telephone System Operation
- Documentation and Recordkeeping
- Prioritization
- Customer Service
- Microsoft Outlook
- Computer Proficiency
- Deadline-Oriented
- Microsoft Word
- Records Management Systems
- Paperwork Processing
- Data Entry
- Data Collection
- Office Equipment Proficiency
- 10-Key
- Adaptive Team Player
Languages
Spanish
Limited
Certification
NC Notary
CPR Certified
Prior involvement with Property & Evidence Association
Prior DCI, Court House Clearance, ATF, FBI website training
References
References available upon request.
Timeline
Floater Teacher - Kids 1st Child Development Center
06.2023 - Current
Senior Administrative Assistant - City of Concord - Police Department
02.2002 - 03.2023
Information Systems Specialist - City of Concord - Utilities Department
06.1998 - 02.2002
Frank Scott Bunnell High School - High School Diploma,
NC Notary
CPR Certified
Prior involvement with Property & Evidence Association
Prior DCI, Court House Clearance, ATF, FBI website training
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