Yvonise Saint-Hilaire
Apopka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Web Support / New Construction
Duke Energy
Lake Mary, FL
10.2013 - Current
- Inbound and outbound calls, completing applications for new construction, checking inspections, handling email/fax/mail inquiries from customer internal and external, troubleshooting website issues, operate office equipment
- Read and understand site plans and riser diagrams. Validated data provided by customers for new construction homes and commercial buildings.
- Assist with new hire training and safety meetings
- Hybrid
Customer Service Representative
JetBlue
Orlando, FL
08.2017 - 02.2021
- Booking and modifying customer flight reservations via inbound calls, chats and emails. Work from home position
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer airline related questions.
Customer Service Specialist
Duke Energy
Lake Mary, FL
07.2012 - 10.2013
- Call center, customer service, inbound and outbound calls, electric bill inquires, maintaining goals, credit/debit card and checking account payments, communicating verbally and in writing, answer inquires and provide information, operate office equipment, sales
Education
Valencia College
Orlando, FLSkills
- Customer Service
- Power Distribution
- Data Entry
- AutoDesk Truviewer
- SAP
- SharePoint
- Excellent Communication Techniques
- PowerBI
- Microsoft Office Suite
- Computer-Aided Design
- Problem Resolution
Timeline
Customer Service Representative
JetBlue
08.2017 - 02.2021
Web Support / New Construction
Duke Energy
10.2013 - Current
Customer Service Specialist
Duke Energy
07.2012 - 10.2013
Valencia College
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