Yvonna Molina
Eugene
Summary
Enthusiastic customer service professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding high customer relation standards and maintaining customer trust.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Territorial Seed
Creswell
10.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Operator
Oregon Taxi
Eugene
08.2022 - 09.2023
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Home Care Provider
Senior And Disabled Services
09.2020 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Lead Floor Supervisor and Cashier
Mecca recycling
Eugene
01.2018 - 09.2020
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Collaborated with other departments to meet organizational objectives.
- Performed daily opening and closing procedures according to established guidelines.
- Developed employee training materials and conducted orientation sessions for new hires.
- Reviewed supplies inventory levels and purchased necessary items.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Organized volunteers and employees to determine work needed accomplish needs in a timely manner.
- Accurately handled multiple forms of payment and daily accounting as lead Cashier.
Customer Care Representative
Sykes Call Center
08.2014 - 09.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Education
Biology
Midland College
Midland, TX05.2007
Business Systems Training Certificate
Midland College
Midland, TX08.2005
High School Diploma -
Midland Senior High School
Midland, TX05.2005
Skills
- Customer Support (10 years)
- Strategic Selling
- Product knowledge
- Attention to detail
- Adaptability and flexibility
- Money handling experience (10 years)
- Efficient and productive self initiator
- Creative problem solving
Timeline
Customer Service Representative
Territorial Seed
10.2023 - Current
Operator
Oregon Taxi
08.2022 - 09.2023
Home Care Provider
Senior And Disabled Services
09.2020 - 07.2022
Lead Floor Supervisor and Cashier
Mecca recycling
01.2018 - 09.2020
Customer Care Representative
Sykes Call Center
08.2014 - 09.2017
Biology
Midland College
Business Systems Training Certificate
Midland College
High School Diploma -
Midland Senior High School