Yvonne Amaro
Middletown,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Trusted Advisor
Ashley Furniture Homestore FDE, LLC
2023.06 - Current
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Work to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Generate new sales leads to achieve and exceed monthly sales goals
- Assess customer needs and utilized suggestive selling techniques to drive sales
- Built relationships with customers to encourage repeat business
- Listening to customer needs and desires to identify and recommend optimal products
- Maintaining up-to-date knowledge of store sales, payment policies and security standards
- Work within budgetary constraints to advise quality and design of furniture
Owner and Exclusive Agent
Allstate Insurance Company
- Prioritized professional development, attending meetings, seminars, and programs to learn about new products and services while staying current on technology, software, and computer literacy
- Received recognition and multiple acknowledgements for customer satisfaction, customer retention, referrals, and generating new business through passion and positivity.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate coverages
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and grew leads through repeat business and customer referrals
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures
- Built rapport with account decision-makers to achieve long-term sales results
Manager, Sales and Customer Service
Charles H. Vazquez Agency
- Managed staff while answering questions about company products and services
- Prioritized adherence to policies and safety, resolving issues and troubleshooting technical problems
- Provided proactive customer outreach, maintained results-oriented approach to quality service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Police Officer
New York City Housing Police Department
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored criminal activity in community to identify suspicious activity.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Answered emergency calls for help from citizens and business owners.
- Conducted preliminary investigations at scenes of major crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
GED -
Pine Bush High School
Pine Bush, NYNo Degree - Law
Marist
Poughkeepsie, New YorkNo Degree - Business And Finance
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Time Management
- Active Listening
- Detail-Oriented
- Sales
- Consulting
- Interpersonal Relationship Building
- Professional
- Ethical
- Enthusiastic
- Team motivation
Timeline
Trusted Advisor
Ashley Furniture Homestore FDE, LLC
2023.06 - Current
Owner and Exclusive Agent
Allstate Insurance Company
Manager, Sales and Customer Service
Charles H. Vazquez Agency
Police Officer
New York City Housing Police Department
GED -
Pine Bush High School
No Degree - Law
Marist
No Degree - Business And Finance
College of Staten Island of The City University of New York
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