YVONNE ANTOINE
BROOKLYN,NY
Summary
Dynamic barista with a strong foundation in hospitality service. Recognized for effective communication and teamwork, consistently providing exceptional customer experiences. Ready to leverage expertise in beverage preparation and staff training to drive success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Barista
Amy's Bread
New York, New York
09.1995 - 09.2009
- Assisted customers with menu selections and provided product recommendations.
- Prepared espresso-based beverages following standardized recipes and techniques.
- Operated coffee machines and equipment, ensuring proper functionality and safety.
- Maintained cleanliness of the coffee bar and surrounding areas throughout shifts.
- Managed cash transactions efficiently while providing excellent customer service.
- Trained new baristas on beverage preparation and customer interaction best practices.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier Team Lead
Rite Aide Pharmacy
Brooklyn, NY
09.1995 - 08.1997
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
Cashier/ Drug Clerk
Duane Reade Pharmacy
BROOKLYN, NY
08.1993 - 07.1995
- Collaborated with team members to manage inventory levels effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Head Cashier
Balducci's
BROOKLYN, NY
08.1990 - 09.1993
- Supervised cash handling procedures to ensure accuracy and compliance.
- Trained and mentored new cashiers on register operations and customer service.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with management on implementing new cashiering policies and procedures.
Education
Certification - Housekeeping
GHA- UNDP/ILO Training
Grenada10-1985
N/A -
Woburn Methodist School
Grenada09-1978
Skills
- Retail management
- Problem solving
- Employee training
- Sales expertise
- Team player
- Problem-solving
- Tea expertise
- Latte art
- POS system operation
- Hospitality service expertise
- Safe food handling practices
- Cooking
- Food preparation
- Effective communication
- Cash handling
- Customer relationship management
Certification
Food Handler License
Timeline
Barista
Amy's Bread
09.1995 - 09.2009
Cashier Team Lead
Rite Aide Pharmacy
09.1995 - 08.1997
Cashier/ Drug Clerk
Duane Reade Pharmacy
08.1993 - 07.1995
Head Cashier
Balducci's
08.1990 - 09.1993
Certification - Housekeeping
GHA- UNDP/ILO Training
N/A -
Woburn Methodist School