Yvonne Armijo-Gonzales
Rio Rancho
Summary
Knowledgeable customer care with background in providing personalized and compassionate care. Proven track record of assisting clients with daily living activities and fostering comfortable and safe environment. Demonstrated reliability and empathy through strong communication and problem-solving skills.
Experienced with providing personal care and support to clients in their homes. Utilizes effective communication and problem-solving to address clients' needs. Track record of creating safe and nurturing environment through empathy and reliability.
Professional caregiver with commitment to delivering high standards of care and support. Extensive experience in assisting clients with daily tasks, ensuring their comfort and well-being. Known for effective teamwork and adaptability in dynamic environments. Possesses strong interpersonal skills and caring nature valued by employers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Care Provider
Presbyterian Home Healthcare
Socorro, NM
02.2024 - Current
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed regimens for client health.
- Developed tailored care plans in collaboration with healthcare professionals and family members.
- Implemented safety protocols to maintain a secure environment for clients, reducing risks of accidents.
- Fostered positive relationships with clients, improving their emotional well-being through companionship and support.
- Coordinated transportation for clients to appointments, ensuring access to necessary medical services.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
Shift Manager
Burger King
Socorro, NM
07.2021 - 11.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on operational procedures and customer interaction standards.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Implemented process improvements that enhanced kitchen efficiency and reduced order wait times.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Home Care Provider
Abriam Home Care
10.2016 - 12.2016
- My position as a health care provider, I help clients w/ immediate needs such as washing, dressing, and maintaining their hygiene as well as helping them with basic day to day or administrative tasks like paying bills.
- My biggest accomplishment being a care assistant was being able to help other people with their everyday struggles.
Cashier/Customer Service
Walmart
Socorro, NM
11.2015 - 10.2016
- Greet customers, collect payments, and helping customers.
Carhop/Cashier
Sonic Drive-In
Socorro, NM
02.2012 - 05.2013
- Serve and prepare food and drinks, achieve daily duties and task, help customer service and take orders, skate while serving food, and handle cash.
Server/Hostess
Denny's
Socorro, NM
01.2011 - 07.2011
- Seated people at their tables, took drinks and food orders, delivered food, prepare appetizers, prepare drinks, refilled drinks, clean and maintain areas, accomplish everyday duties, handle money and cash register.
Education
High school or equivalent -
Skills
- Cash Register
- Cash Handling
- Patient care
- Compassionate caregiving
- Meal preparation
- Housekeeping
- Emotional support
- Patient transportation
- First aid and safety
- Housekeeping tasks
- Wound care
- Progress documentation
- Client documentation
- Medication administration
- Care plan management
- Medical appointment coordination
- Nutrition monitoring
- Medication monitoring
- Pain management
- Home safety assessments
- Transportation coordination
- Toileting assistance
- Compassionate client care
- Clinical documentation and reporting
- Dressing assistance
- Feeding assistance
- Light housekeeping
- [State] Driver's license
- Personal hygiene assistance
- Interpersonal communication
- Schedule management
- Medication organization
- Medical charting
- Bathing support
- Home care aide
- Daily charting
- Administering medications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Documented and resolved issues which led to good results
- Achieved helping costomers by completing impossible tasks with accuracy and efficiency.
Certification
CPR/First Aid
Willing To Relocate
Albuquerque, NM, US
Personal Information
Availability: Albuquerque, NM
Languages
Spanish
Elementary
Timeline
Home Care Provider
Presbyterian Home Healthcare
02.2024 - Current
Shift Manager
Burger King
07.2021 - 11.2023
Home Care Provider
Abriam Home Care
10.2016 - 12.2016
Cashier/Customer Service
Walmart
11.2015 - 10.2016
Carhop/Cashier
Sonic Drive-In
02.2012 - 05.2013
Server/Hostess
Denny's
01.2011 - 07.2011