Yvonne Banks
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
PSE & Services Distribution Associate
The United States Postal Service
Washington, DC
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sales
Crate & Barrel
Arlington, VA
10.2017 - 02.2018
- Managed custom orders, stocked shelves, and conducted inventory management tasks to ensure optimal store operations
- Maintained fully stocked registers and provided attentive customer service to enhance the shopping experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Educator
Cedar Tree Academy
Washington, DC
09.2016 - 05.2017
- Responded effectively to crisis situations and supported students' emotional and academic needs
- Built relationships and communicated with parents to provide best learning environment for children.
- Assisted teachers with classroom activities, breaks, and participated in professional development activities.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Education
Early Childhood Education -
University of The District of Columbia
Washington, DC08.2012
High School Diploma -
Anacostia High School
Washington, DC05.2010
Skills
- Order Picking
- Adaptable to change
- Loading and unloading
- Shipping and receiving
- Customer Service
- Problem Resolution
- Call center experience
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office Suite
References
Available upon request
Languages
English
Professional Working
Timeline
PSE & Services Distribution Associate
The United States Postal Service
11.2019 - Current
Sales
Crate & Barrel
10.2017 - 02.2018
Educator
Cedar Tree Academy
09.2016 - 05.2017
Early Childhood Education -
University of The District of Columbia
High School Diploma -
Anacostia High School