YVONNE BASTABLE
Yulee
Summary
My experience lies in customer service, money handling, clerical. I would love to find a place I can stay with and retire from while balancing a work/life schedule.
Overview
10
10
years of professional experience
Work History
Universal Banker
First Federal Bank
Yulee, FL
09.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed various banking transactions accurately, ensuring compliance with regulations.
- Educated customers on financial products, enhancing their understanding of services offered.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Trained new staff on operational procedures and best practices to ensure consistency.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Balanced teller drawers and ATM cash.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
Bank Teller
First Federal Bank
Yulee, FL
01.2024 - 01.2025
- The tellers are the face of the branch. Being knowledgeable and trustworthy are key elements to our role. Cash handling and balancing are vital. Software accessibility and information security are extremely crucial to our daily business.
Vendor Connections Specialist
KeHE Distribution
Jacksonville, FL
01.2021 - 01.2023
- Being responsive and efficient was very important in this role. Holding myself accountable and organizing my day became routine. Speaking with customers and vendors alike gave me the ability to be empathetic to both sides of the industry.
Customer Service Team Leader/Staff
Publix
Yulee, FL
01.2017 - 01.2021
- As the Customer Service Team Leader, developing leadership and communications skills were my top priority. We would have a team of 20-25 we would be responsible for. Organizing lunch hours, store cleaning responsibilities, cash balancing, customer relations. It was very important to me I be respectful and aware of those I was responsible for that day. Whether they were my staff or my customers.
Education
Honors High School Graduate -
Matanzas Christian Academy
Skills
- Prioritizing organization to my daily tasks
- Being accountable for mistakes when they pop up We’re all human
- Building relationships internally and externally Learning everything we can from others is a wonderful opportunity
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Transaction processing
- Performance tracking
- Portfolio management
Timeline
Universal Banker
First Federal Bank
09.2025 - Current
Bank Teller
First Federal Bank
01.2024 - 01.2025
Vendor Connections Specialist
KeHE Distribution
01.2021 - 01.2023
Customer Service Team Leader/Staff
Publix
01.2017 - 01.2021
Honors High School Graduate -
Matanzas Christian Academy