John Koch
Universal Banker
Westchester,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Universal Banker
Byline Bank
04.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Marketing Assistant
Central Credit Union Of Illinois
11.1996 - 04.2024
- Proofread marketing ahead of printing to eliminate errors and stay within financial compliance rules
- Work closely with business development teams to create and maintain marketing materials for enrollment presentations and events.
- Write engaging and successful direct marketing, newsletters, and website copy.
- Working knowledge or Adobe InDesign, Acrobat, Office and Google Docs.
- Survey and report products, services, rates and fees of other financial institutions.
- Attend enrollment events at affiliated organizations.
- Conduct staff contests and promotions to boost sales and promotions.
- Generate regular incentive reporting reports.
- Assist writing and proofreading representative manuals.
- Maintain direct mail lists and other mailing lists.
- Setting and maintaining lobby marketing materials.
- Working closely with vendors.
- Shipping software knowledge and various other office duties.
Customer Service Associate
Michaels Arts And Crafts
08.2009 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Bachelor of Arts - Creative Writing, English
Columbia College Chicago
Chicago, IL12.1995
Skills
- Database Administration
- Business Communications
- Online and Traditional Marketing
- Employee Training
- Market Research
- Clerical Support
- Organization, Prioritizing and Multi-Tasking
Work Type
Full TimeWork Location
HybridTimeline
Universal Banker
Byline Bank
04.2024 - Current
Customer Service Associate
Michaels Arts And Crafts
08.2009 - 12.2020
Marketing Assistant
Central Credit Union Of Illinois
11.1996 - 04.2024
Bachelor of Arts - Creative Writing, English
Columbia College Chicago
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