Yvonne Brown
Monroe,GA
Summary
Dynamic manager with a proven track record at LEARN AND PLAY ECE, excelling in team leadership and customer service. Enhanced client satisfaction through effective conflict resolution and maintained budget control, fostering a culture of collaboration and continuous learning. Skilled in documentation and reporting, driving operational success while ensuring a safe environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
17
17
years of professional experience
Work History
Manager
LEARN AND PLAY ECE
06.2005 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Education
Associate of Applied Science - Early Childhood Education
Ashford University
OnlineSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Budget control
- Financial management
- Emergency response
- Safety procedures
- Recruiting and interviewing
- Effective communication
- Positive attitude
- Multitasking
- Good judgment
Accomplishments
- Achieved by completing the goal ECE , Kindergarten readers! High school graduates, professionals with college degrees with ,accuracy and efficiency. although my genre is early childhood education, I succeeded in educating children from 0 to 12 years of age who are successful in their careers over the past 20 years.
- I managed not only children in my childcare, but parents come with children, who expect only the best education, quality care, and concerns and safe secure,"environment.
Languages
English
Professional Working
Timeline
Manager
LEARN AND PLAY ECE
06.2005 - 06.2022
Associate of Applied Science - Early Childhood Education
Ashford University
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