Yvonne Brown
Yonkers,NY
Summary
Delivered exceptional customer service by leveraging strong oral and written communication skills, active listening, and analytical problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Administration Assistant
Growing Pearls Pediatric Dentistry
Mount Vernon, NY
03.2025 - 12.2025
- Coordinate patient scheduling and patient management.
- Open and close the dental office according to office protocol.
- Check the daily schedule for accuracy and provide the schedule to the dental team as appropriate.
- Answer and respond to telephone calls with professionalism.
- Provide HIPAA Notice of Privacy Practices and document according to office policies and procedures.
- Manage recall and inactive patient system.
- Confirm upcoming appointments by telephone.
- Schedule patients for efficient use of the doctor and staffs' time.
- Check the patient backup list to try to fill in cancellation and no-show appointment times.
- Collect payment from patients at the time of treatment.
- Schedule follow-up appointments as directed.
- Sort, organize and distribute mail.
- Prepare and send new patient and referral thank-you letters.
- Prepare and send continuing care notices on the 15th of each month.
- Verify and process insurance claims.
- Monitor inventory and order dental office supplies as needed.
Front Desk Coordinator
Smile Scarsdale Dental & Orthodontics
Scarsdale, NY
11.2024 - 02.2025
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Efficiently booking and managing patient appointments, including cancellations and rescheduling using Open Dental & Cloud 9 software.
- Verifying insurance information, collecting copays and balances.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintaining accurate patient records, including medical history, treatment plans, and insurance details.
- Understanding basic dental procedures and terminology.
Guest Service Associate
European Wax Center
Yonkers, NY
12.2021 - 12.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Promote and upsell packages.
Head Teller
Inner City Check Cashing And Payroll Services
New Rochelle, NY
01.2015 - 05.2021
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Review daily work, overage and shortage reports.
- Complete check verification.
- Submit BSA compliance reports required for record keeping.
- Make CTF and SAR reports following banking rules and regulations.
- Promote and upsell prepaid debt cards with Nexus.
Food and Beverage Cashier
Empire City at Yonkers Raceway Casino
Yonkers, NY
10.2011 - 02.2013
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Engaged customers to help create superior food and beverage experience.
Concierge
Marriott Renaissance Hotel
West Harrison, NY
03.2008 - 05.2012
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Education
High school diploma or GED - undefined
SUNY Westchester Community College
Valhalla, NY01.2026
Skills
- Executed payment processing operations to ensure timely and accurate transactions
- Executed clerical tasks to ensure efficient office operations
- Assisted clients with financial inquiries and transactions Supported team members in processing financial documents Contributed to maintaining accurate financial records
- Assisted in maintaining accurate financial records Supported preparation of financial statements and reports Collaborated with team members to ensure compliance with accounting standards
- Enhanced upselling strategies to maximize revenue opportunities
- Assisted in processing cash transactions accurately Supported daily cash reconciliation efforts Helped maintain organized cash handling procedures
Timeline
Administration Assistant
Growing Pearls Pediatric Dentistry
03.2025 - 12.2025
Front Desk Coordinator
Smile Scarsdale Dental & Orthodontics
11.2024 - 02.2025
Guest Service Associate
European Wax Center
12.2021 - 12.2023
Head Teller
Inner City Check Cashing And Payroll Services
01.2015 - 05.2021
Food and Beverage Cashier
Empire City at Yonkers Raceway Casino
10.2011 - 02.2013
Concierge
Marriott Renaissance Hotel
03.2008 - 05.2012
High school diploma or GED - undefined
SUNY Westchester Community College