YVONNE BUDDO
Houston,TX
Summary
I am a hardworking and ethical professional with successful and extensive experience in mortgage & loan services, improving processes, engaging stakeholders, keeping documents in compliance, and minimizing risks. With a strong record of results in defining, developing, implementing, and evaluating accounting best practices, my work is forward-thinking. I can make a positive impact using my strong leadership, communication, time management, negotiation, and problem-solving skills. I’m gravitating towards leadership roles that will continue to challenge me, and foster career growth while leveraging my 15+ years of experience & skills. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Advisor 1
TEXAS HEALTH & HUMAN SERVICES
12.2023 - 03.2024
- Interview applicants and verify information to establish eligibility for Supplemental Nutrition Assistance Program (SNAP) including medical programs
- Compile necessary information to assess eligibility
- Prepare reports based on gathered information
- Work primarily with customers who require assistance to maintain a healthy and safe standard of living while working to achieve self-sufficiency
- Complete appropriate forms and gather required documentation
- Ensure compliance with state guidelines
- Implement state-mandate procedures.
QUALITY CONTROL SPECIALIST
Vroom
09.2021 - 01.2023
- Primarily responsible for inspecting, monitoring, and providing effective strategies to improve documenting procedures which are critical to the company’s goals & objectives
- Support day to day business operations that includes managing quality control inspections of documents, ensuring appropriate controls are being followed aligning with state requirements, resolving compliance issues/concerns, and identifying deficiencies to help with quality assurance
- Keep detailed records of errors to help identify and prevent reoccurring issues while maintaining a high level of confidentiality.
FINAL SETTLEMENT REVIEWER
SourcePoint Mortgage
06.2020 - 06.2021
- Successfully implemented the appropriate quality assurance steps for efficient transactions and uploaded documents into the H20 & EFM system with no errors
- Reviewed and evaluated FSS to enter the correct information into smart sheet
- Ensured all settlement processes were aligned with regulatory guidelines and procedures.
REO INVOICING REPRESENTATIVE
Reverse Mortgage Solutions
03.2013 - 09.2019
- Processed between 100-400 REO payments and 25-50 wire payments per day while complying with established internal controls/policies
- Leveraged real-time data that accurately identified deficiencies and ensured they were resolved in a timely manner
- Successfully managed over 40+ invoices daily by tracking performance and compliance issues
- Developed and implemented robust auditing plans that helped reduce compliance issues.
Education
Associate of Arts Applied Science in Recreational Leadership -
Dutchess Community College
Poughkeepsie, NYAssociate of Arts Applied Science in Recreational Leadership -
Dutchess Community College
Poughkeepsie, NYSkills
- Leadership & Coaching
- Relationship Building
- Strategic Planning
- Vendor Management
- Legal Compliance
- Administrative Support
- Training & Development
- Customer Experience
- Data Analysis
- Document Auditing
- Performance Management
- Operating Systems
- Quality Assurance
- Procurement & Contracts
- Microsoft Office Suite
Certification
Notary
Property Inspector
Property Claims Adjuster
Timeline
Advisor 1
TEXAS HEALTH & HUMAN SERVICES
12.2023 - 03.2024
QUALITY CONTROL SPECIALIST
Vroom
09.2021 - 01.2023
FINAL SETTLEMENT REVIEWER
SourcePoint Mortgage
06.2020 - 06.2021
REO INVOICING REPRESENTATIVE
Reverse Mortgage Solutions
03.2013 - 09.2019
Associate of Arts Applied Science in Recreational Leadership -
Dutchess Community College
Associate of Arts Applied Science in Recreational Leadership -
Dutchess Community College