JOSEPH SENDI
Jamul
Summary
Accomplished Certified BMW Client Advisor and automotive sales professional with more than 20 years of success delivering exceptional customer experiences, building long-term client relationships, and consistently exceeding sales goals. Nationally recognized as a top-performing sales consultant with extensive expertise in luxury automotive sales, business development, negotiation, financing, and customer retention. Proven leader with entrepreneurial experience managing business operations, developing high-performing teams, and generating six-figure annual revenue.
Certified BMW Client Advisor with solid foundation in luxury car sales and customer service. Skilled in vehicle financing, product knowledge, and client relationship management. Strong focus on team collaboration and achieving results under dynamic conditions. Reliable, adaptable, and driven to deliver exceptional customer experiences.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Certified BMW Client Advisor
BMW of El Cajon
El Cajon, CA
01.2025 - Current
- Deliver an exceptional luxury buying experience from initial consultation through vehicle delivery.
- Build lasting client relationships that generate repeat business and customer referrals.
- Consistently meet or exceed monthly and quarterly sales objectives.
- Conduct detailed needs assessments to recommend BMW models that align with each customer's lifestyle and goals.
- Demonstrate extensive knowledge of BMW technology, performance, safety systems, electric vehicles, and ConnectedDrive features.
- Guide customers through financing, leasing, vehicle protection products, and ownership options.
- Coordinate factory vehicle orders and custom build configurations.
- Maintain consistent follow-up communication before and after delivery to ensure complete customer satisfaction.
- Utilize CRM software to effectively manage leads, appointments, prospecting, and customer retention.
- Collaborate closely with finance, service, and parts departments to provide a seamless ownership experience.
- Generate new business through networking, referrals, previous clients, and community involvement.
- Maintain expertise on current BMW incentives, programs, and new model launches through ongoing manufacturer training.
- Resolve customer concerns professionally while protecting dealership standards and customer loyalty.
- Deliver personalized vehicle orientations covering technology, safety features, and BMW Connected Services.
- Maintain a professional image that reflects BMW's premium brand standards.
Sales Representative
Magnafyde Marketing Group
05.2023 - 12.2024
- Generated new business through prospecting, networking, and relationship building.
- Developed customized marketing solutions based on client objectives.
- Managed multiple client accounts while consistently achieving sales goals.
- Negotiated contracts and maintained long-term client relationships.
- Delivered presentations highlighting company services and value.
- Maintained accurate sales records and customer communications.
Owner
Lake Huron Construction LLC
Macomb, MI
04.2017 - 12.2018
- Founded and managed a successful residential remodeling company.
- Generated six-figure annual revenue through quality workmanship and referrals.
- Managed all business operations including estimating, scheduling, purchasing, payroll, banking, and billing.
- Supervised approximately 30 employees and subcontractors.
- Oversaw renovation projects exceeding $100,000 in monthly revenue.
- Built strong relationships with homeowners, vendors, contractors, and inspectors.
- Developed efficient estimating and project management systems that increased profitability.
- Ensured compliance with OSHA regulations and local building codes.
- Maintained exceptional customer satisfaction resulting in repeat business.
Sales Consultant
Parkway Chrysler
Macomb, MI
01.2003 - 03.2017
- Ranked among the Top 100 of over 34,000 Certified Sales Consultants nationwide for five consecutive years.
- Averaged 30+ vehicle sales per month.
- Managed a customer portfolio of more than 2,500 clients.
- Consistently exceeded monthly, quarterly, and annual sales goals.
- Built a loyal referral-based customer base through exceptional customer service.
- Conducted professional vehicle presentations and test drives.
- Guided customers through financing, leasing, warranties, and protection products.
- Negotiated purchase agreements while maximizing dealership profitability.
- Worked closely with finance, service, and management teams to ensure a smooth sales process.
- Participated in dealership marketing campaigns, promotional events, and community outreach.
- Maintained comprehensive knowledge of Chrysler, Dodge, Jeep, and Ram product lines.
- Recognized for professionalism, integrity, and outstanding customer satisfaction.
Education
High School Diploma -
Anchor Bay High School
Skills
- Luxury Automotive Sales
- Certified BMW Client Advisor
- Client Relationship Management (CRM)
- Customer Retention & Loyalty
- Sales Strategy & Business Development
- Negotiation & Closing
- Lease & Finance Consultation
- Product Knowledge & Demonstrations
- Prospecting & Lead Generation
- Referral Business Development
- Customer Satisfaction
- Team Collaboration
- Contract Preparation
- Business Operations
- Leadership & Coaching
- Public Speaking & Presentation Skills
Accomplishments
- Ranked Top 100 of more than 34,000 Certified Sales Consultants Nationwide for five consecutive years.
- Averaged 30+ vehicle sales per month.
- Managed a client portfolio exceeding 2,500 customers.
- Generated six-figure annual revenue as a business owner.
- Extensive experience in luxury automotive sales, customer retention, and business development.
Certification
Certified BMW Client Advisor
Timeline
Certified BMW Client Advisor
BMW of El Cajon
01.2025 - Current
Sales Representative
Magnafyde Marketing Group
05.2023 - 12.2024
Owner
Lake Huron Construction LLC
04.2017 - 12.2018
Sales Consultant
Parkway Chrysler
01.2003 - 03.2017
High School Diploma -
Anchor Bay High School