MARC DESTINE
Belding,MI
Summary
Service-oriented leader with a strong history of improving customer experiences, resulting in increased loyalty and repeat business. Skilled in optimizing resource utilization to meet operational demands effectively. Accomplished sales leader with robust planning capabilities and exceptional interpersonal communication skills.
Overview
8
8
years of professional experience
Work History
Certified BMW Client Advisor
Sharpe BMW
Grand Rapids, MI
12.2024 - Current
- Managed full-cycle luxury automotive sales including prospecting, presentations, negotiation, financing discussions, and delivery to optimize customer experience
- Partner with F&I department to present lease, loan, warranty, and protection products
- Maintained CRM discipline to enhance follow-up, retention, and pipeline management for sustained customer relationships
- Consistently meet performance expectations in a high-volume luxury dealership environment
Automotive Service Writer
Great Water Garages
Ionia, MI
08.2023 - 12.2024
- Increased revenue through consultative upselling of maintenance and repair services
- Managed repair orders, estimates, scheduling, and invoicing using dealership systems
- Delivered professional service to strengthen customer retention and satisfaction.
- Facilitated accurate service communication between customers and technicians to enhance service understanding.
Finance / Insurance / Sales
Harold Zeigler Ford
Lowell, MI
12.2022 - 07.2023
- Coordinated deal structuring and streamlined customer financing approval processes to expedite transactions
- Facilitated F&I presentations, highlighting warranty, protection, and financing options to enhance customer understanding
- Collaborated with sales and management teams to boost closing ratios through strategic alignment
General Manager - Multi-Location Leadership Roles
Car Center | Riverside Motorsports | MyStorage Great Lakes
Lowell & Greenville, MI
01.2018 - 12.2022
- Directed business operations, overseeing staffing, sales, inventory management, and profitability
- Implemented process improvements that streamlined operations and minimized costs
- Led training and performance management initiatives to enhance team capabilities and effectiveness
- Maintained vendor relationships and monitored business performance metrics
Education
High School Diploma -
Lowell Senior High
Lowell, MI05-2010
Some College (No Degree) - Business Management
Northwood University
Midland, MISkills
- Finance and insurance expertise
- Deal structuring
- Automotive retail operations
- Customer financing solutions
- Sales leadership
- CRM and DMS systems
- Gross profit optimization
- Compliance standards adherence
- Negotiation skills
- Menu selling techniques
- Inventory and operations management
- Process improvement strategies
- Team leadership
Professional Value
Strong automotive finance background with hands-on experience in F&I processes, dealership operations, and sales leadership. Demonstrated ability to increase profitability, manage customer financing discussions, and lead operational teams in high-performance environments.
Languages
Haitian Creole
Native/ Bilingual
Timeline
Certified BMW Client Advisor
Sharpe BMW
12.2024 - Current
Automotive Service Writer
Great Water Garages
08.2023 - 12.2024
Finance / Insurance / Sales
Harold Zeigler Ford
12.2022 - 07.2023
General Manager - Multi-Location Leadership Roles
Car Center | Riverside Motorsports | MyStorage Great Lakes
01.2018 - 12.2022
High School Diploma -
Lowell Senior High
Some College (No Degree) - Business Management
Northwood University