Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager
Yvonne Castaneda
Open To Work

Yvonne Castaneda

Gilbert,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Project ManagerManagerCustomer Care Representative/Construction AssistantCustomer Service Representative

Work Type

Full Time

Location Preference

Hybrid
Location: Gilbert, AZ, US
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programsTeam Building / Company Retreats

Summary

Accomplished Project Manager known for building strong client relationships and ensuring project success. Expertise in managing project scope and priorities, leading to improved customer satisfaction and project outcomes.

Overview

28
28
years of professional experience

Work History

Project Manager

Capital West Homes LLC
Gilbert, AZ
08.2019 - Current
  • Led cross-functional teams to successfully execute residential and commercial construction projects on time and within budget.
  • Developed and implemented project plans, ensuring alignment with client specifications and regulatory requirements.
  • Coordinated resource allocation, optimizing workflows to enhance operational efficiency across multiple projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Established and maintained strong relationships with stakeholders, facilitating effective communication throughout project lifecycles.
  • Managed tech schedules to continue progress of multiple jobs and the work load
  • Tracked receipts for job costing on multiple jobs occurring simultaneously
  • Managed accounts receivables and payables
  • Managed weekly payroll for our team

Manager

Wish Away Cleaning LLC
Gilbert, AZ
05.2012 - 07.2019
  • Built and managed a service based business handling residential cleaning
  • Oversaw daily cleaning operations, ensuring high standards of service and client satisfaction.
  • Managed inventory control, optimizing supply usage and reducing costs through strategic purchasing decisions.
  • Coordinated scheduling and workload distribution
  • Maintained client relationships and recurring service
  • Accomplished multiple tasks within established timeframes.

Customer Care Representative/Construction Assistant

William Lyons Homes
Scottsdale, AZ
02.2005 - 02.2013
  • Served as a key point of contact for new home buyers during and after construction
  • Managed quality control prior to buyers final walk through and during walk throughs to completion of any items needing addressed
  • Coordinated warranty requests, service calls and repairs
  • Worked closely with subcontractors to resolve issues
  • Scheduled and tracked completion of service work orders
  • Ensured customer satisfaction and timely resolution of concerns
  • Supported quality assurance efforts through thorough inspection of completed work before final sign-off from inspectors or clients.
  • Assisted in achieving project milestones through close supervision of on-site activities and effective communication with team members.

Customer Service Representative

Mesa Fully Formed
Mesa, AZ
01.1998 - 01.2005
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed tech schedules for daily service repairs throughout the valley
  • Developed strong relationships with builders to provide service for repairs required before homeowners moved in
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Managed processing purchase orders
  • Managed high volume incoming calls and service orders

Education

High School Diploma -

Chandler High School
Chandler, AZ

Skills

  • Project management
  • Project planning and development
  • Project scheduling
  • Team player
  • Time management
  • Relationship building
  • Schedule management
  • Customer relations
  • Quickbooks knowledge
  • Staff management
  • Work flow planning
  • Scope management
  • Ability to multitask
  • Productivity improvement
  • Performance improvements
  • Construction management
  • Residential construction
  • Commercial construction experience
  • Planning and scheduling
  • Vendor management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Project Manager

Capital West Homes LLC
08.2019 - Current

Manager

Wish Away Cleaning LLC
05.2012 - 07.2019

Customer Care Representative/Construction Assistant

William Lyons Homes
02.2005 - 02.2013

Customer Service Representative

Mesa Fully Formed
01.1998 - 01.2005

High School Diploma -

Chandler High School

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