Yvonne Crigger
Conway,SC
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in conflict resolution and billing adjustments. Skilled in POS systems and maintaining inventory, consistently delivering results in fast-paced environments.
Detailed Client Service Associate known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Airport Customer Service Agent
Trego-dugan Aviation
Myrtle Beach, South Carolina
04.2025 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided exceptional customer service to travelers in a busy airport environment.
- Resolved passenger inquiries and complaints efficiently and courteously.
- Coordinated flight information updates for arriving and departing flights.
- Collaborated with airline staff to ensure smooth boarding processes.
- Handled ticketing transactions using computerized reservation systems.
- Ensured compliance with safety regulations during passenger interactions.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Managed communication between airline personnel and customers in a professional manner.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
Customer Service Representative
Roses
Conway, SC
08.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered inbound calls, chats and emails to facilitate customer service.
HOUSEHOLD ENGINEER
Yvonne Crigger
SC, South Carolina
04.2008 - 09.2023
- I set up Budgets, plan schedules and transportation.
- I organize work requirements, as well as set up maintenance schedules for upkeep of property.
CUSTOMER SERVICE ASSOCIATE
The Mole Hole
North Myrtle Beach, SC
09.2022 - 03.2023
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support satisfaction and resolve any issues.
- Described and explained merchandise and operation of merchandise to customers.
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift.
- Computed sale prices and totaled purchases with POS system or cash register.
- Put inventory in the system to prepare to sell.
PHARMACY TECHNICIAN
Walgreens
NC
04.2006 - 04.2008
- Verified dosages and measured medications for prescriptions.
- Complied with state regulations to maintain safe, clean pharmacy.
- Maintained patient confidentiality when handling records and sensitive data.
- Reported prescription errors to pharmacist on duty.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system.
- Stocked and replenished shelves to remove out of date items from inventory.
SENIOR BEAUTY ADVISOR
Walgreens
Concord, NC
10.2003 - 04.2006
- Demonstrated excellent organizational skills while managing multiple tasks in a fast-paced environment.
- Managed all aspects of merchandising including pricing strategies, product placement and visual presentation.
- Pulled out of dates.
- Restocked shelves on truck day.
- Did resets working with planograms.
- Ordered product.
- Assisted customers with selection of merchandise based on individual needs and preferences.
- Created in-store displays that showcased new products and promoted seasonal items.
- Cash handling using a POS system.
Education
HIGH SCHOOL DIPLOMA -
DuVal High School
Lanham, MD05.1990
Skills
- Customer service
- Conflict resolution
- Billing adjustments
- Survey analysis
- Point of sale
- Customer relationship management
- cash handling
- fast learner
- stocking and replenishing
- speaking clearly
- stockroom upkeep
- basic computer skills
- POS systems
Additional Information
I am a US Navy veteran.
Timeline
Airport Customer Service Agent
Trego-dugan Aviation
04.2025 - Current
Customer Service Representative
Roses
08.2024 - Current
CUSTOMER SERVICE ASSOCIATE
The Mole Hole
09.2022 - 03.2023
HOUSEHOLD ENGINEER
Yvonne Crigger
04.2008 - 09.2023
PHARMACY TECHNICIAN
Walgreens
04.2006 - 04.2008
SENIOR BEAUTY ADVISOR
Walgreens
10.2003 - 04.2006
HIGH SCHOOL DIPLOMA -
DuVal High School