Yvonne De La Torre
Cypress ,CA
Summary
Oversaw daily store management and fostered a collaborative team environment. Drove initiatives to optimize food cost management and elevate guest experience through targeted feedback collection. Championed customer service excellence to strengthen brand loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Wingstop
Costa Mesa, CA
04.2025 - Current
- Directed daily operations to ensure exceptional service quality and adherence to brand standards.
- Developed and implemented training programs to enhance employee performance.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
Asst. General Manager
Coco's Bakery Restaurant
Brea, CA
01.2020 - 12.2024
- Directed restaurant operations with a focus on leadership and team development.
- Delivered exceptional customer service to enhance client satisfaction.
- Facilitated guest seating arrangements and provided assistance throughout the dining experience.
- Optimized processes to enhance efficiency and speed of operations.
- Delivered food to customers with attention to presentation and quality.
- Memorized and internalized menu offerings to enhance customer service efficiency.
- Managed front counter operations to ensure efficient customer service delivery.
- Drove sales growth through strategic initiatives and targeted outreach.
- Oversaw scheduling and inventory management processes.
- Monitored and recorded temperature variations to ensure compliance with safety standards.
- Oversaw labor management to optimize workforce efficiency.
Education
GED -
Cypress High School
Cypress, CA05.2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
Accomplishments
I supported my team, managed inventory and food costs, and always wanted to drive sales in my store. I found creative ways to attract more sales and ensure customer satisfaction.
Certification
Manager Servsafe
Food handlers
Languages
English, Spanish
Native or Bilingual
Timeline
General Manager
Wingstop
04.2025 - Current
Asst. General Manager
Coco's Bakery Restaurant
01.2020 - 12.2024
GED -
Cypress High School