YVONNE ECKFELD
Saint Petersburg,FL
Summary
Accomplished executive with over 25 years of experience in leading global client services, driving revenue growth, and spearheading AI-driven customer experience initiatives within the BFSI sector and dynamic BPO industries, including autonomous vehicles and rideshare strategies. Proven track record in managing multi-million-dollar client portfolios while enhancing client retention and expansion, alongside overseeing global delivery organizations with over 2,500 FTEs. Renowned for strengthening executive client partnerships, elevating operational performance, and implementing scalable, technology-enabled service models. Expertise in aligning client strategy with operational execution and optimizing profitability to achieve measurable outcomes in complex, regulated, and digital-first environments.
Overview
25
25
years of professional experience
Work History
Global Vice President – Client Services
TaskUs
St. Petersburg, FL
04.2024 - Current
- Cultivated and strengthened relationships with strategic client accounts to foster retention and achieve revenue targets surpassing $200 million.
- Directed cross-functional teams to optimize operational efficiency and elevate service delivery standards.
- Partner with clients to implement AI-enabled CX and operational transformation solutions including emerging technologies and autonomous vehicles
- Build executive relationships supporting contract negotiations, renewals, and expansion
Executive Vice President – BFSI
Teleperformance
St. Petersburg, FL
09.2022 - 04.2024
- Led global client services delivery across a $140M+ BFSI portfolio
- Held full P&L accountability including revenue growth, cost optimization, and profitability
- Directed 2,500+ employees across multi-region operations
- Strengthened executive relationships across banking, fintech, and insurance clients
Head of Service Delivery – Banking & Financial Services
Wipro Limited
Tampa, FL
01.2019 - 09.2022
- Directed operations supporting a $70M+ portfolio across enterprise and government clients
- Led 1,000+ employees across global delivery environments
- Executed transformation initiatives aligned to client requirements
- Drove account performance, growth, and operational excellence
Consulting Senior Director – Operations
TCS / Transamerica
St. Petersburg, FL
01.2018 - 01.2019
- Led post-acquisition integration and transition strategy
- Implemented governance models and operational frameworks for delivery success
Director – Service Relationships & Client Executives
Cigna
Tampa, FL
10.2014 - 04.2018
- Managed enterprise client relationships across national and federal segments
- Led retention strategies, escalation management, and new business growth
- Designed and deployed a Private Exchange service model
Director – HR Business Process Outsourcing (Point Solutions)
Aon Hewitt
Orlando, FL
04.2014 - 10.2014
- Delivered consulting and outsourcing solutions to 270+ Fortune 500 clients
- Supported 1.3M+ participant accounts in benefits services
Executive Director – Treasury Operations & Client Service Delivery
Acclaris
Tampa, FL
04.2012 - 02.2014
- Led global operations managing $2B+ annual reimbursements
- Supported 15,000 employers and 1.8M participants
- Delivered fintech-enabled healthcare reimbursement solutions
Senior Vice President – Treasury & Securities Services
JPMorgan Chase & Company
Tampa, FL
10.2001 - 04.2012
- Managed Prepaid Card operations processing 149M+ monthly transactions
- Oversaw $4.5B+ monthly disbursements across programs
- Achieved 23% year-over-year growth through operational leadership
Education
Business Administration
The Ohio State University
Skills
- Strategic client growth
- P&L oversight
- AI-supported CX improvement initiatives
- Global delivery management
- Executive client engagement and management
- Operational Effectiveness & Process Improvement
- Profitability Analysis & Margin Optimization
- BPO service delivery expertise
- Contract negotiation and proposal development
- KPI Management & Performance Optimization
- Collaborative partnership development
- Decision-making
Accomplishments
- Led global client portfolios exceeding $200M+ in revenue, driving retention and expansion
- Directed 2,500+ global employees across multi-region delivery operations
- Delivered enterprise-wide CX transformation and operational optimization initiatives
- Managed high-scale operations supporting 149M+ monthly transactions and $4.5B+ financial flows
- Improved client outcomes through process redesign, cost optimization, and scalable delivery models
Timeline
Global Vice President – Client Services
TaskUs
04.2024 - Current
Executive Vice President – BFSI
Teleperformance
09.2022 - 04.2024
Head of Service Delivery – Banking & Financial Services
Wipro Limited
01.2019 - 09.2022
Consulting Senior Director – Operations
TCS / Transamerica
01.2018 - 01.2019
Director – Service Relationships & Client Executives
Cigna
10.2014 - 04.2018
Director – HR Business Process Outsourcing (Point Solutions)
Aon Hewitt
04.2014 - 10.2014
Executive Director – Treasury Operations & Client Service Delivery
Acclaris
04.2012 - 02.2014
Senior Vice President – Treasury & Securities Services
JPMorgan Chase & Company
10.2001 - 04.2012
Business Administration
The Ohio State University