Yvonne Edinger-Figura
Marthasville,MO
Summary
Adept at document management and a dedicated team player, I enhanced customer satisfaction and streamlined operations at Black Forest Eye Clinic. My expertise in file organization and positive attitude led to significant improvements in efficiency and professionalism, showcasing my ability to elevate workplace standards and contribute to data-driven decision-making processes.
Overview
9
9
years of professional experience
Work History
Office Worker
Black Forest Eye Clinic
12.2010 - 09.2013
- wrote letters of medical necessities (LMN) to patients primary care physicians about treatments, diagnoses, care etc.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Executed record filing system to improve document organization and management.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Maintained digital and physical files for projects, business records and customer accounts.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
Assistant Store Manager
Deichmann
12.2004 - 03.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Commercial Clerk & Accountant - Accounting
Commercial Vocational School
Rottweil, DE05-2004
No Degree - Psychology
Vocational School For Health And Social Services
Chemnitz, DE07-1999
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Basic accounting
- Document management
- Positive attitude
- Organizing and categorizing
- Prioritizing work
- Data entry
- Strong problem solver
- Dedicated team player
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Office Worker
Black Forest Eye Clinic
12.2010 - 09.2013
Assistant Store Manager
Deichmann
12.2004 - 03.2010
Commercial Clerk & Accountant - Accounting
Commercial Vocational School
No Degree - Psychology
Vocational School For Health And Social Services
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