Yvonne Evans
Houston
Summary
Accomplished professional with expertise in customer service and data entry, honed at Aetna - CVS Health and Alliance Family. Proven track record in managing office operations and enhancing client satisfaction. Skilled in medical coding and regulatory compliance, with a knack for effective communication and collaboration. Adept at implementing innovative solutions to drive efficiency and achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Owner/Beauty Consult Manager
CYP Beauty
Houston
06.2010 - Current
- Implements health and safety protocols in the beauty environment.
- Collaborates with other owners on joint ventures and shared resources.
- Uses excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Advises clients on skincare products and beauty treatments, and demonstrates makeup techniques to enhance clients' confidence.
Remote Care Management Associate
Aetna - CVS Health
Houston
12.2019 - 01.2023
- Managed and maintained accurate and complete documentation of required information that met risk management, regulatory, and accreditation requirements.
- Facilitated communication between healthcare providers and members for seamless care transitions.
- Answered phone calls, emails, and chats, assessing patient needs, educating members about available resources, and developing individualized care plans.
- Participated in team meetings to discuss case updates, review new referrals and brainstorm solutions for difficult cases.
EEG Breakdown Technician (100% Traveling)
Alliance Family of Companies
Houston
04.2018 - 12.2019
- Organized proper patient paperwork from conducted EEG studies to maintain patient confidentiality and HIPAA regulations.
- Managed and maintained quality control with a high level of customer satisfaction while transporting equipment and supplies to patients' homes.
- Followed safety practices to safeguard against injury and damage to property during visits.
- Conducted preventive maintenance procedures according to established schedules, detaching leads from patients' heads to upload data in portable systems.
Office Manager
Poole Entities
Houston
06.2009 - 08.2017
- Managed daily office operations and ensured a smooth workflow, implementing office policies to improve efficiency and organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
Administrative Assistant (Data Entry Specialist)
CETCO Oilfield Services
Houston
04.2007 - 06.2009
- Executed on time, under budget projects by solving complex issues for senior leadership using oilfield compliance report data.
- Performed data entry tasks, including keying in numerical or alphanumerical information, processing recurring invoice signatures, coding, submitting to AP, and maintaining electronic files.
- Coordinated various meetings with engineering, operations, and maintenance while capturing minute notes during the meetings.
- Served as a customer and inter-organizational liaison, discussing project scope and objectives to understand particular data needs and develop input guidelines, maximizing database impacts.
Education
Certificate of Business Administration -
Houston Community College
Houston, TX08.2018
High School Diploma -
Hightower High School
Missouri City, TX06.2001
Skills
- Data entry, billing & bookkeeping
- Customer service & customer relations
- Office and utilization management
- Microsoft Office
- Medical coding & medical records
- Quality assurance & management
- CPT, EMR, ICD-9, ICD-10, NCQA, & HIPAA
- Medical terminology, health insurance, & triaging
- Networking & consulting
- Filing, encoding, editing, chat blocking & building
- Typing 40 wpm
Timeline
Remote Care Management Associate
Aetna - CVS Health
12.2019 - 01.2023
EEG Breakdown Technician (100% Traveling)
Alliance Family of Companies
04.2018 - 12.2019
Owner/Beauty Consult Manager
CYP Beauty
06.2010 - Current
Office Manager
Poole Entities
06.2009 - 08.2017
Administrative Assistant (Data Entry Specialist)
CETCO Oilfield Services
04.2007 - 06.2009
Certificate of Business Administration -
Houston Community College
High School Diploma -
Hightower High School