Yvonne Flores
Santa Ana,CA
Summary
Retail professional skilled in customer service and team leadership. Experienced in multitasking and maintaining product availability to ensure positive shopping experiences. Strong communicator with problem-solving abilities and a commitment to operational efficiency. Proven track record in enhancing customer satisfaction and contributing to sales goals through product knowledge and responsive assistance. Reliable Floor Associate with experience in providing exceptional customer service, maintaining store aesthetics, and managing inventory. Familiarity with various product lines across retail sectors coupled with skills in effective communication, problem-solving and teamwork. Demonstrated ability to contribute positively to sales goals and enhance overall customer shopping experience through keen product knowledge and responsive assistance.
Overview
7
7
years of professional experience
Work History
Floor Associate
Saks Off 5th
Costa Mesa, USA
08.2019 - Current
- Collaborated with team to ensure prompt and efficient customer service, enhancing overall shopping experience
- Communicated effectively with customers and coworkers to ensure an enjoyable shopping experience
- Maintained clean and organized workspace to uphold safety standards for customers and coworkers
- Loaded and unloaded materials onto and off trucks and trailers, supporting efficient inventory management
- Handled transactions efficiently at the cash register
Cashier
Orange Coast College Bookstore
Costa Mesa, USA
01.2019 - 08.2019
- Executed customer orders with speed and accuracy to ensure satisfaction
- Prepared and packaged orders promptly to facilitate efficient checkout
- Performed cashier duties in a retail environment
- Cultivated professional and friendly relationships with customers to enhance their shopping experience
- Monitored and restocked shelves throughout the day to ensure product availability
Education
GED -
Orange Coast College
CA08-2024
Skills
- Inventory Management
- Retail operations
- Markdown execution
- Product knowledge expertise
- Customer Service
- Bilingual
- Computer skills
- Multitasking
- Effective Team Leader
- Fast Learner
- Product knowledge expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Floor Associate
Saks Off 5th
08.2019 - Current
Cashier
Orange Coast College Bookstore
01.2019 - 08.2019
GED -
Orange Coast College