Yvonne Folden
El Paso,TX
Summary
Dynamic Operations and Program Manager with over 20 years of experience leading large-scale learning and training programs within complex organizational frameworks. Adept at managing logistics, implementing learning management systems (LMS), and driving operational excellence in the delivery of live and digital education solutions. Proven expertise in cross-functional collaboration, vendor management, and leveraging data analytics to enhance learning outcomes. Certified Agile Practitioner and Scrum Master with a strong commitment to continuous improvement in professional education. U.S. Army veteran.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
E Mortgage Capital
09.2023 - Current
- Direct the entire mortgage process from initial client consultation to loan closure, employing project management principles to ensure efficient coordination of tasks, timely communication with clients and lenders, and adherence to regulatory requirements
- Analyze financial data, recommend suitable loan options, negotiate terms, and manage documentation, aiming to deliver a seamless and successful mortgage experience for clients
- Meet with clients to assess their financial situation and understand their mortgage needs
- Analyze and evaluate financial information to determine suitability of mortgage products for clients
- Maintain effective stakeholder communication with clients, real estate agents, and lenders throughout the loan process
- Resolve issues during the loan process, such as credit concerns or appraisal discrepancies
- Ensure compliance with all federal and state regulations governing mortgage lending
- Stay informed about changes in mortgage lending regulations and market trends through continuing education and professional development
Senior Advisor, Joint Task Force North
United States Army
01.2020 - 12.2022
- Key advisor to the executive stakeholder on all workforce protection issues
- Imposed safety mitigations to all employers that reduced on-the-job hazards to prevent injuries, illnesses, and death in the workplace and while personnel were off duty
- Developed training content to align with organizational goals and ensured workforce readiness through scenario-based learning
- Directed large-scale training program for 4K+ personnel on workforce protection threats in support of the southern border mission; ensured seamless delivery and operational efficiency
- Implemented LMS tools to track participant progress, measure learning outcomes, and ensure compliance with training requirements
- Owned sponsor relationship and communication for Safety Standdown events
- Proactively communicated with internal groups to ensure information required on project progress and status which including traffic safety techniques, fire/building evacuation procedures seasonal and environmental hazards, risk management, and recreational safety
- Ensured compliance with Occupational Safety and Health Administration (OSHA) regulations including conducting comprehensive safety program inspections and evaluations of worksites for program compliance and systemic deficiencies
- Collaborated with inter agencies to anticipate, detect, prevent, and defeat transnational threats to the homeland
- Led team meetings on a regular basis to discuss policies and regulatory issues with U.S
- Northern Command, Fort Bliss, and federal, state, and local law enforcement agencies
- Created and conducted assessments of subordinate units in workforce protection measures
- Primary equipment manager for $13M+ of equipment without any loss or damage
- Identified oversight gaps in 120+ hotels and nine hangers
- Established workforce protection requirements during deployment for critical response workforce and counter drug/counter transnational organized crime
- Analyzed training matrics to drive continuous improvement in learning operations and developed best practices for content delivery
- Initiated a recycling program and implemented proper disposal of items which resulted in the organization winning $3K
- Developed and implemented standard practices (SOPs) and procedures for new Fitness Test
- Facilitated partnerships with local agencies for members of the organization to volunteer in events that included literacy awareness (in schools), veterans' home gift-giving, and young-marine activities
- Administrator to a Joint Service group of 150 personnel that included federal civilian employees and service members from various military branches
- Trained 150+ personnel on active shooter training, resulting in 100% readiness
Operations Manager / Physical Security
Military Police Group
01.2017 - 12.2020
- Led 50 personnel, ensuring the group was prepared to meet strategic requirements, executing objectives with maximum efficiency, and maintaining discipline among team members
- Established streamlined processes for multi-modal training, improving operational efficiency
- Managed and tracked the Army’s Learning Management System to ensure service members mandatory training maintained compliance
- Managed end to end logistics for training programs, including the allocation of resources and vendor coordination to ensure smooth execution
- Facilitated Learning delivery through structured training schedules and tools, enhancing program reach and consistency
- Advised senior stakeholders on planning and execution of custom learning solutions tailored to all training and operational readiness
- Provided leadership and stakeholder support in mitigating security risks and continuous improvement of security programs, solutions, and systems
- Utilized data analysis to identify gaps in training delivery and implemented targeted solutions to bridge deficiencies
- Served as an advisor during key leader engagement in support of homeland defense on Military police capabilities to the Department of Homeland Security
- Led the program in planning, initiating, and assessing physical security effectiveness within the work area, motor pool, arms room, and between the United States/Mexico port of entry in California and Texas
- Successfully trained 600+ personnel to work jointly with Department of Homeland Security personnel on crowd control techniques in support of Operation Faithful Patriot
- Taught over 300+ military police riot control tactics in support of the border support mission
- Primary instructor in non-lethal training to prepare and certify U.S
- Army military policemen in the tactical use of individual non-lethal weapons
Senior Manager / Instructor
Military Police Battalion
01.2015 - 12.2017
- Supervised, monitored, disciplined, and trained personnel to develop recruits into combat-ready soldiers
- Designed and delivered instructional content for over 1,100 initial entry level military personnel: integrated LMS tools to support interactive and adaptive learning experience
- Developed standard operating procedures for training programs, ensuring scalability and alignment with organizational goals
- Planned and briefed personnel on assigned missions
- Performed operational and preventive checks as well as inspections according to pertinent technical manuals, directives, and safety procedures
- Conducted and demonstrated professional development classes of Army operations and procedures to subordinates, and trainees
- Supervised the development of 10 Drill Sergeants; trained 280 trainees within a Military Basic Training Company
- Created a digital repository for training materials, reducing manual preparation time by 40%
- Implemented a feedback loop for trainees, leading to a measurable improvement in course engagement and knowledge retention of a 72-person team for each 20-week training cycle for a total of 288 trainees per cycle, with 1100+ personnel taught
Education
PSM 1 -
Scrum.org/Vets2PM
01.2024
PMI-ACP -
PMI/Vets2PM
01.2024
MBA -
American Public University System
01.2022
BS - Criminal Justice
Kaplan University
01.2017
Skills
- Operations Management
- Learning Management Systems
- Project Management
- Quality Control / Assurance
- Training and Development
- Team Leadership / Mentor
- Vendor / Stakeholder Management
- Verbal Communication Skills
- Interpersonal Skills
- Agile Certified Practitioner
- Scrum Master
- Data-Driven Decision-Making
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Project management
- Policies and procedures implementation
Certification
- PSM 1, Professional Scrum Master, Scrum.org/Vets2PM, 2024
- PMI-ACP, Agile Certified Practitioner, PMI/Vets2PM, 2024
Technologyexpertise
- Trello
- Slack
- Windows
- MacOS
- Microsoft Office Suite
- Google Docs
- Social Media
- Design Software
Relevanttraining
- Licensed as a Mortgage Loan Originator in Texas and Florida, #2323985
- USNORTHCOM Gender/Women in Leadership, eCornell University, 2023
Timeline
Mortgage Loan Originator
E Mortgage Capital
09.2023 - Current
Senior Advisor, Joint Task Force North
United States Army
01.2020 - 12.2022
Operations Manager / Physical Security
Military Police Group
01.2017 - 12.2020
Senior Manager / Instructor
Military Police Battalion
01.2015 - 12.2017
PSM 1 -
Scrum.org/Vets2PM
PMI-ACP -
PMI/Vets2PM
MBA -
American Public University System
BS - Criminal Justice
Kaplan University
- PSM 1, Professional Scrum Master, Scrum.org/Vets2PM, 2024
- PMI-ACP, Agile Certified Practitioner, PMI/Vets2PM, 2024
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