Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Garcia

Maricopa,AZ

Summary

Administrative Assistant with over 10 years of diverse experience in office management, customer service, and sales, demonstrating a steadfast commitment to efficiency and excellence. Expert in leveraging communication skills and proficiency in Microsoft Office Suite to streamline operations, enhance team productivity, and facilitate seamless administrative processes. Adept at analyzing customer needs, managing inventories with precision, and driving sales growth, ready to apply these skills to achieve tangible results in a dynamic new role.

Overview

18
18
years of professional experience

Work History

Adminstrative Assistant

Compassion Way Treatment at Chandler
Chandler, USA
04.2020 - 02.2024
  • Managed office supplies inventory and procurement
  • Organized and maintained client attendance records for billing purposes
  • Process new hire paperwork
  • Facilitating communication and coordination between different departments within Compassion Way Treatment to ensure seamless integration of administrative processes and efficient delivery of services in the Mental Health Care sector
  • Creating and managing a system for tracking and assessing the effectiveness of office supply inventory usage to optimize procurement and reduce waste, ensuring cost-efficiency and sustainability at Compassion Way Treatment
  • Implementing creative solutions to streamline administrative processes and enhance office efficiency, ultimately reducing operational costs and improving overall productivity for Compassion Way Treatment.

Cashier

Fry's at Chandler
Chandler, USA
10.2018 - 04.2020
  • Operate cash registers, process payments, and finalize sales transactions
  • Interact with customers / make sales referrals and cross-sell products and introduce new ones
  • Maintain applicable paperwork and records while accepting multiple forms of payment from customers
  • Resolve customer complaints
  • Guiding them and providing relevant information
  • Assist in training new cashiers on store policies, procedures, and customer service techniques to ensure consistent and high-quality service delivery.

Sales Advisor

Drivetime at Mesa
Mesa, USA
10.2011 - 08.2018
  • Analyzed customer's accounts
  • Responded to and/or resolve customer's inquiries and discrepancies
  • Used consultative sales process to match customers with vehicles suiting their needs
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
  • Performed customer contact (internal/external) and/or customer account-related responsibilities by telephone and in person.

Operation Manager

Drivetime
02.2008 - 10.2011
  • Planned and led training programs on staff development
  • Presented training information via role playing, simulations and team exercises
  • Effectively trained supervisors on techniques for managing employees
  • Worked within an environment with a fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors.

Operations Advisor

Drivetime
08.2006 - 02.2008
  • Responsible for monitoring and ensuring audit compliance guidelines are achieved
  • Maintained weekly communication with different levels of dealer management at each dealer location including management of customer issues and conflict resolution
  • Handled both cash and credit transactions such as receiving payments by cash, checks, credit and debit card.

Education

Diploma -

Sylmar High School at Sylmar, CA
05.1989

Skills

  • Effective Leadership and Management
  • Excellent Communications Skills
  • Customer Service
  • Invoicing
  • Record Keeping
  • Experienced

Timeline

Adminstrative Assistant

Compassion Way Treatment at Chandler
04.2020 - 02.2024

Cashier

Fry's at Chandler
10.2018 - 04.2020

Sales Advisor

Drivetime at Mesa
10.2011 - 08.2018

Operation Manager

Drivetime
02.2008 - 10.2011

Operations Advisor

Drivetime
08.2006 - 02.2008

Diploma -

Sylmar High School at Sylmar, CA

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Yvonne Garcia