Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yvonne Gonzales

Duluth,GA

Summary

Spanish-English interpreter with several years of experience helping diverse clients. Move easily between languages without missing important details between Veterinarian and Vet Tech Assistants.

Move easily between languages without missing important information of medical results.

Overview

16
16
years of professional experience

Work History

Patient Care Assistant

Banfield Animal Hospital
Duluth, GA
08.2020 - Current
  • Answer phones, make appointments, Client check in and out.
  • Help Veterinarians translating medical results to the clients via telephone
  • Prepare vaccines, run CBC's, Fecals, IOF's, heartworms and get medicines ready when prescribed.
  • Provided assistance to VA Techs and other healthcare professionals in the delivery of patient care.
  • Collaborated with colleagues to develop translation strategies that meet customer needs.
  • Provided feedback on translation quality to internal staff members.

Front Desk Coordinator

Camp Bow Wow
Duluth, GA
09.2019 - 06.2020
  • Handles inbound/outbound calls
  • Address and responds to emails
  • Document scanning
  • Appointment/Reservation scheduling
  • Take payments/balancing of daily transactions
  • Database management and updates
  • Manage daily reservations
  • Ancillary administration tasks

Principal Library Assistant

Hillsborough County Public Library
Tampa, FL
10.2008 - 10.2018
  • Supervised work of clerical subordinate staff by scheduling, assigning and/or reviewing work
  • Provided training and counseling and evaluated staff performances
  • Executed performance management duties to include, but not limited to, training, coaching, documenting and evaluating performance of subordinate staff
  • Maintained knowledge of library and county policies, rules and procedures
  • Assisted in the cataloging of new books and materials.
  • Coordinated with staff to ensure quality Spanish-English translation services.
  • Identified and resolved conflicts in translation or interpretation of on line services for Spanish Customers.

Education

High School Diploma -

Curtis High School
07.1977

Skills

  • Simultaneous translations experience
  • Problem-solving abilities
  • Medical Translation
  • Consecutive interpretation
  • Bilingual communication
  • Cultural Sensitivity

Languages

  • Foreign Language (Speak, read and write Spanish)

    • Timeline

    Patient Care Assistant

    Banfield Animal Hospital
    08.2020 - Current

    Front Desk Coordinator

    Camp Bow Wow
    09.2019 - 06.2020

    Principal Library Assistant

    Hillsborough County Public Library
    10.2008 - 10.2018

    High School Diploma -

    Curtis High School

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