Yvonne Gordon
Philadelphia,PA
Summary
Working for one company for over 30 years has made me highly adaptable. From constant technology changes, to going on strike and through a global pandemic, I've developed a keen sense of loyalty, respect and understanding for my employer and the people we serve. I'm painfully punctual and value add in any space I occupy and am looking forward to my next opportunity.
Overview
31
31
years of professional experience
Work History
Sales/fullfillment Representative
Nordstrom
11.2018 - Current
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Specialist
Verizon
07.1992 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06.1983
Skills
- Outreach Initiatives
- Social Perceptiveness
- Interpersonal Communication Skills
- Productivity Maximization
- Active Listening
- Effective Scheduling
- Complex Problem-Solving
- Critical Thinking
- Customer Service and Assistance
- Servicing Accounts
Timeline
Sales/fullfillment Representative
Nordstrom
11.2018 - Current
Customer Service Specialist
Verizon
07.1992 - 10.2018
High School Diploma -
Overbrook High School
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