Yvonne Hickey
Recovery Advisor
Snellville,GA
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Resident Assistant
Marr Treatment Center
Snellville, GA
12.2021 - Current
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Implemented and enforced campus housing policies.
- Coached clients on useful life and personal care skills.
- Liaised between community programs and residents and counseled one community and assisted living residents
- Maintained clean, safe and well-organized patient environment
Assistant Manager
Residential Cleaning Service
Norcross, GA
05.2016 - 12.2021
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Managed over 300 customers
- Increased sales by 25%
Assistant Manager
Steaknshake
Atlanta, GA
01.2013 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed over thirty employees
Assistant Manager
Residential Cleaning
Norcross , GA
12.2011 - 12.2013
Corporate Training General Manager
Doc Greens Salads and Grill
Atlanta, Georgia
01.2006 - 12.2011
- Managed new employee orientation training process for more than fifty employees each year..
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed and implemented updating training programs for [Number] employees.
General Manager
Chipotle Mexican Grill
Atlanta, GA
10.2003 - 01.2006
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Assistant Manager
La Madeleine French Bakery and Cafe
Atlanta, Georgia
12.1995 - 10.2003
Education
GED -
Dundalk Grammar
Dundalk IrelandAssociate Degree Journalism - Journalism, Broadcast
Newman College
Dublin Ireland (Now Closed)06.1991
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff supervision
- Staff Management
- Team Supervision
- Call Answering and Routing
- First Aid and CPR
- Emergency Response
- Supply and Inventory Management
Timeline
Resident Assistant
Marr Treatment Center
12.2021 - Current
Assistant Manager
Residential Cleaning Service
05.2016 - 12.2021
Assistant Manager
Steaknshake
01.2013 - 01.2016
Assistant Manager
Residential Cleaning
12.2011 - 12.2013
Corporate Training General Manager
Doc Greens Salads and Grill
01.2006 - 12.2011
General Manager
Chipotle Mexican Grill
10.2003 - 01.2006
Assistant Manager
La Madeleine French Bakery and Cafe
12.1995 - 10.2003
GED -
Dundalk Grammar
Associate Degree Journalism - Journalism, Broadcast
Newman College
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