Yvonne Hila
Aventura,FL
Summary
Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10 years of management experience paired with goal-oriented and performance-minded approach.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Property Manager
Bret Beach Rentals
Springfield, OH
02.2016 - Current
- Managed tenant communications, ensuring prompt resolution of inquiries and concerns.
- Coordinated property maintenance requests, enhancing overall tenant satisfaction.
- Conducted routine property inspections to uphold safety and quality standards.
- Implemented efficient leasing procedures, streamlining tenant onboarding process.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Customer Service Representative
Wachovia Bank
Miami Beach, FL
02.2013 - 04.2015
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted in managing customer accounts and processing orders efficiently.
- Adapted to various software systems for tracking customer interactions and feedback.
- Collaborated with team members to ensure seamless service delivery during peak periods.
- Provided support in troubleshooting technical issues for customers and escalating when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Applied Business -
Florida Memorial University
Miami, FL06.2004
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Client-oriented
- Client management
- Client needs assessment
- Administrative support
- Buyer contracts
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Complaint resolution
Accomplishments
I was promoted to a recruiting position while working with Wachovia Bank due to my positive feedback with clients during the time I was employed with them. Also I earned recognition as a senior manager for dealing kindly and helpful with clients at Bret Beach Rentals earning the trust of both the employer and tenants for 10 years to date.
Timeline
Property Manager
Bret Beach Rentals
02.2016 - Current
Customer Service Representative
Wachovia Bank
02.2013 - 04.2015
Associate of Applied Business -
Florida Memorial University