Yvonne Iglesias
Corpus Christi,TX
Summary
Versatile and results-oriented professional with a strong background in financial administration and customer service, notably at The Salvation Army. Excelled in enhancing financial accuracy through meticulous bookkeeping and accounts payable proficiency, alongside fostering positive client relationships. Demonstrated exceptional organization and problem-solving skills, significantly improving operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Bookkeeper
The Salvation Army
10.2022 - Current
- Maintained and processed invoices, deposits, and money logs.
- Handled accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Assisted in food pantry distribution, Emergency weather night, Red Kettle Campaign, Angel Tree, Crawfish for a Cause and many other events.
Direct Care Worker/Child Liaison
Endeavors Staffing
06.2018 - 09.2022
- Provided essential daily care to individuals with special needs to ensure their well-being.
- Monitored client health and reported changes to enhance response time to health needs.
- Supported clients with recreational activities for increased engagement and joy.
- Monitored Social Media usage.
- Maintained confidentiality of client information to uphold privacy standards.
- Documented daily activities and health changes for accurate record-keeping.
- Managed daily schedules for optimal care routine adherence.
- Responded to emergencies promptly to ensure client safety.
- Improved client satisfaction by offering compassionate and patient interaction.
Resolution Specialist
City Of Corpus Christi
06.2017 - 09.2017
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
Customer Service Representative
First Data
02.2014 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Tejas Loans
03.2010 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Prepared and deliver flyers advertising our weekly promotions.
Education
No Degree - Computer Course
Del Mar College
Corpus Christi, TXHigh School Diploma -
Foy Moody High School
Corpus Christi, TX05-1989
Skills
- Bookkeeping
- Accounts receivable
- Accounts payable
- Financial reporting
- Financial recordkeeping
- Invoice processing
- Data Entry
- Customer Service
- Social Media (Face book, X, Snap chat, Instagram,TikTok)
- Excel,Word, Power Point, Micro Soft, Sage,Teams, Spread Sheets
- Exceptional organization
- Grant Application Review
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeper
The Salvation Army
10.2022 - Current
Direct Care Worker/Child Liaison
Endeavors Staffing
06.2018 - 09.2022
Resolution Specialist
City Of Corpus Christi
06.2017 - 09.2017
Customer Service Representative
First Data
02.2014 - 11.2015
Assistant Manager
Tejas Loans
03.2010 - 01.2014
No Degree - Computer Course
Del Mar College
High School Diploma -
Foy Moody High School
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