YVONNE IKOMI
Katy,TX
Summary
Dynamic professional with a proven track record in service monitoring and evaluation at Embassy Home Healthcare. Exceptional at relationship building and skilled in Office programs and interpersonal communication. Excelled in streamlining payroll processes and enhancing client service plans, resulting in significant improvements in client and employee satisfaction.
Overview
6
6
years of professional experience
Work History
Home Health Service Coordinator
Embassy Home Healthcare
Stafford, TX
09.2023 - Current
- Completed bi-weekly payroll for salaried and hourly employees
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries
- Service monitoring and evaluation
- Individualized service plans
- Resolved complex issues quickly and efficiently while maintaining professionalism
- Assisted in developing and implementing client service plans
- Managed a high volume of incoming calls and emails
Assistant Manager
Samsonite
Katy, TX
06.2020 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Sales Associate
Samsonite
Katy, TX
01.2020 - 03.2020
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided accurate information about products, prices and availability both in person and over the phone
Sales Associate (Seasonal)
Kate Spade New York
Katy, TX
08.2019 - 12.2019
- Greeted customers warmly and offered assistance
- Helped customers find and select products
Public Relations Officer
Nivay Services LLC
Richmond, TX
06.2018 - 06.2019
- Provided clients with information and answered all inquiries about company services
- Managed and produced content for company social media pages such as Twitter, Facebook, and Instagram
- Created and executed marketing strategies to increase revenue
- Organized and publicized promotional events
Education
Bachelor of Arts (B.A.) - Communication
University of Houston-Victoria
12.2025
Skills
- Proficiency in Office programs
- Service monitoring and evaluation
- Notetaking and documentation
- Individualized service plans
- Relationship Building
- Interpersonal skills
References
References available upon request
Timeline
Home Health Service Coordinator
Embassy Home Healthcare
09.2023 - Current
Assistant Manager
Samsonite
06.2020 - 06.2022
Sales Associate
Samsonite
01.2020 - 03.2020
Sales Associate (Seasonal)
Kate Spade New York
08.2019 - 12.2019
Public Relations Officer
Nivay Services LLC
06.2018 - 06.2019
Bachelor of Arts (B.A.) - Communication
University of Houston-Victoria
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