Hi, I’m
Yvonne Isaac
Wesley Chapel,FL
Overview
30
years of professional experience
4
years of post-secondary education
Work History
JP Morgan Chase
Executive Director
02.2022 - 12.2024
Job overview
- Managed a matrix report of 115 FTEs in HR Servicing Operations globally and a direct report team of 10 FTEs for Special Operations initiatives
- Introduced process improvements and built efficiencies within the department to maintain data integrity and conform to audit regulations
- Successfully managed the design and implementation of HR processes, procedures, and policies
- Successfully passed all audit requirements with satisfactory results from a HR Servicing perspective
- Achieved continued productivity increases with defect rates of less than 1%, maintaining daily SLAs
- Designed automation strategies with HR Product teams, Robotics team and stakeholders to develop workflows to eliminate manual work using BOTS and application tools
- Coordinated and partnered with product team and technology in the successful migration from Taleo to HCM and participated in all quarterly enhancement releases in HCM
- Interacted with recruiters across all LOBs, Employee relations, Compensation/ Benefits, Payroll and Sourcing teams to resolve complex issues associated with new joiners and internal candidates
- Proven track record of managing successful initiatives to improve organizational effectiveness
- Managed change management tasks to release communications on enhancements of new processes and conducted training on automation releases for operational readiness
JP Morgan Chase
Vice President, Offboarding & Onboarding
08.2017 - 02.2022
Job overview
- Managed a team of 22 FTE's who processed employee terminations and collected overpayments of approximately 13 million on an annual basis
- Managed the N
- America Reduction in Force (RIF) team
- Conducted group meetings for RIF candidates monthly to ensure smooth exit
- Coordinated with technology teams to automate manual work on termination processing and RIF communication modifications
- Global Lead for New Joiner Employee servicing, which included Interview Scheduling, Offer Administration, Internal Transfer processing, Agency On-boarding, and Agency invoice processing
- Interacted with recruiters and hiring managers on Onboarding new hires and internal mobility candidates to deliver a world class employee and candidate experience
JP Morgan India PVT LTDHyderabad
Vice President - Compliance Operations Manager, Client List Screening
03.2016 - 08.2017
Job overview
- Managed a team of 40 FTEs in Sanctions, Politically Exposed Persons, and Negative News
- Successfully migrated Compliance Operations screening to Hyderabad India, from Tampa & NY
- Replaced 100% of the US staff with new hires in India, increasing scope of work managing 100 FTEs
- Built out the Hyderabad location, including real estate, hardware, and system access
- Successfully conducted training for Operational readiness in India
- Established governance documentation (IAS, BRP, Procedures) to allow 'Go Live' in Hyderabad
JP Morgan ChaseTampa, FL
Vice President - Compliance Operations Manager, Tampa
10.2013 - 03.2016
Job overview
- Managed Team leaders, managers, and analysts in the disposition of high-risk name screening alerts, conducting name searches, identifying matches, and escalating to Compliance and Line of Business
- Monitored workflow of alerts and investigations of customers matching Specially Designated Nationals (SDN), Politically Exposed Persons, and Negative Media lists during account opening
- Reviewed escalations related to OFAC and Sanctions alerts, serving as the subject matter expert for Sanctions, Negative Media, and PEP work streams
- Served as liaison between Client List Screening, Client On-Boarding, LOB, and AML Investigations for new files and escalated reviews
- Managed enhanced due diligence investigations in support of policies and procedures to build controls and eliminate risks
JP Morgan ChaseTampa, FL
Vice President - Operations Manager, Global Billing Operations, Tampa, FL
03.2006 - 10.2013
Job overview
- Managed a team of 18 employees responsible for implementing billing maintenance, pricing and rates
- Exceeded target for productivity with less than 1% error rate in processing pricing and maintenance requests
- Participated in design, testing and delivery of new pricing workflow tools to Billing Operations
- Collaborated with Service, Finance, Product, Sales, PMO, and Technology to ensure accurate Billing
- Introduced process improvements and built efficiencies within the department to maintain data integrity and conform to audit regulations introducing controls and eliminating manual work
- Managed the conversion/migration of the domestic billing platform (GPBS) to the Bank One billing system (CAP) from an operations readiness perspective
- Partnered with PMO in the successful migration of Billing Operations offshore to Manila, Philippines
- Conducted training for new hires in Manila both in USA and on-site in the Philippines
- Managed the TSB (New Billing System) Operations readiness project, partnering with QA and UAT teams in reviewing test results and resolving defects
- Migrated Global billing Operations to Manila, Philippines replacing 100% of staff in FL which reduced costs by 1 million annually
Skills
- Human resources management
- Talent management and staffing
- Leadership development
- Staff management
- Business planning
- Policy formulation
- Operations management
- Case management
- Quality control
- Client services
- Compliance and regulations
- Strategic planning
- Project management
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Education
Columbia UniversityNew York
Diploma in Business Applications from Computer Technology Applications
University Overview
University Of MadrasChennai India
Bachelor of Science from Biology
06.1976 - 06.1979
University Overview
Accomplishments
Accomplishments
Seasoned Financial Services Professional with extensive experience in Operations Management. A results-oriented
leader with proven abilities in strategic planning, project management, and efficiency improvement. Skilled at
identifying operational strengths and weaknesses, implementing effective procedures, and optimizing processes to enhance productivity. Demonstrates excellent leadership through strong interpersonal skills, consistently
motivating staff to achieve maximum productivity. Adept at controlling costs through strategic automation and
optimal resource utilization. Combines team-building expertise with a talent for detailing project information to
determine and implement the most effective operational processes.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balancePaid time offPaid sick leave401k matchHealthcare benefitsWork from home optionQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Languages
English
Full Professional
Timeline
Executive Director
JP Morgan Chase
02.2022 - 12.2024
Vice President, Offboarding & Onboarding
JP Morgan Chase
08.2017 - 02.2022
Vice President - Compliance Operations Manager, Client List Screening
JP Morgan India PVT LTD
03.2016 - 08.2017
Vice President - Compliance Operations Manager, Tampa
JP Morgan Chase
10.2013 - 03.2016
Vice President - Operations Manager, Global Billing Operations, Tampa, FL
JP Morgan Chase
03.2006 - 10.2013
University Of Madras
Bachelor of Science from Biology
06.1976 - 06.1979
Columbia University
Diploma in Business Applications from Computer Technology Applications
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