Yvonne Kaufman
Summary
Since I began working I’ve always been self motivated to be the best at what I do by challenging myself to get better every day. Hard work and determination have always paid off with my entire work history as I’ve always been promoted to a lead role overseeing daily operations. I am dependable, always willing to learn something new and up for any challenge. With integrity and an open mind I believe I will be successful in any role.
Overview
19
19
years of professional experience
Work History
Cashier Team Lead
Burlington
Cleveland, OH
10.2024 - Current
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service skills.
- Managed cash handling procedures to maintain accuracy and security.
- Assisted customers with inquiries and resolved issues promptly.
- Provided feedback to management on team performance and operational improvements.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Assisted customers with locating items within the store when requested.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Counted and verified cash in cashier drawers to ensure accuracy at end of shifts.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
Janitor
Environment control
Cleveland, OH
03.2021 - Current
- Maintained cleanliness and sanitation of commercial facilities daily.
- Operated cleaning equipment, including vacuuming effectively.
- Managed waste disposal and recycling programs in accordance with environmental standards.
- Reported maintenance issues to management for prompt resolution and repair.
- Ensured supply inventory was well-stocked for all cleaning operations regularly.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Warehouse Lead
AmeriMark
Middleburgh, OH
03.2007 - 04.2023
- Supervised daily warehouse operations and ensured adherence to safety protocols.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Trained new staff on warehouse procedures and equipment usage.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Organized shipping and receiving processes for timely order fulfillment.
- Coordinated inventory management and maintained accurate stock level records.
- Implemented systems to track inventory movement through the use of barcodes and RFID technology.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Scanned products to provide accurate tracking within warehouse management system.
- Performed cycle counts to verify physical stock against system-generated data.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Loaded and unloaded trailers with care and efficiency.
- Staged and sorted products for loading.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
- Palletized boxes to increase movement and shipment efficiency.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Worked closely with purchasing department to ensure timely delivery of goods from vendors.
- Used computer and company software to enter shipment and inventory records.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Secured items in truck by strapping over protective padding.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Used scanners to track parcel information, condition or receipt.
- Secured items in truck by strapping over protective padding.
Education
Parma Senior High School
Parma , OHSkills
- Basic computer skills (word, excel)
- Problem Solving
- Meeting deadlines
- Teamwork
- Ability to work independently
- Communication
Timeline
Cashier Team Lead
Burlington
10.2024 - Current
Janitor
Environment control
03.2021 - Current
Warehouse Lead
AmeriMark
03.2007 - 04.2023
Parma Senior High School