Yvonne Marie Genova
Denton,MD
Summary
Seasoned IT Administrator III with a proven track record at ASM Research/ActioNet, Inc., specializing in SharePoint Site Development and Content Management. Expert in leveraging SharePoint Office 365 and demonstrating exceptional leadership in complex migrations and content strategy. Achieved significant improvements in organizational communication and data integrity, showcasing strong project management and technical proficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Administrator III
ASM Research/ActioNet, Inc.
02.2013 - Current
- SharePoint Site Development and Content Management Team Lead for the Office of Environmental Management (EM) at the U.S. Department of Energy (DOE).
- Developed a modern SharePoint intranet, resulting in improved communication within the organization.
- Managed the design and implementation of SharePoint application development, including customizing and deploying web parts, features, and workflows.
- Executed a complex migration from a Classic SharePoint site to a Modern SharePoint site, improving data integrity, and limiting downtime of the intranet.
- Optimized site navigation and user interface to enhance the user experience.
- Leveraged SharePoint lists and PowerApps to create fillable forms and workflows to automate the submission of the forms and notify the appropriate EM personnel.
- Developed and maintained internal documentation, improving team efficiency and team knowledge of modern SharePoint intranet.
- Maintain and enhance EM's Modern SharePoint intranet.
- Collaborate across organizational and contractor team boundaries with EM-designated stakeholders, content owners, and sources to evaluate their content for accuracy and time relevance.
- Recommend content presentation options based on the request requirements, target audience, information management best practices, and SharePoint's capabilities and constraints.
- Successfully coordinates with the team to process requests and associated requirements.
- Ensures SharePoint intranet content is in compliance with company security and data privacy policies.
- Troubleshoot and resolve SharePoint intranet issues for users.
- SharePoint Team Lead for the EM Assistant Secretary and Chief of Staff Office project to develop an integrated issues tracking system, including report-generating capabilities: gathered requirements, worked with stakeholders, performed development work, validation, and documentation.
- The Team Lead of the transition team is completing EM’s intranet transition from a platform being sunset to Classic SharePoint, which required a complete overhaul of intranet content and the development of the new intranet front-end design, user interface, and back-end infrastructure in Classic SharePoint.
- Leveraged SharePoint lists and InfoPath to create fillable forms on EM’s Classic SharePoint intranet, and created workflows using SharePoint Designer to automate the submission of the forms and notify the appropriate EM personnel.
- Drupal publisher and editor for the EM public website.
- Leverage the technical expertise required to construct and create new website pages and content within the required structure and format of the energy.gov platform, utilizing available technology and applications.
- Responsible for reviewing new content submissions and ongoing review of current content to ensure all content is appropriate, up-to-date, and presented in a manner suitable for public consumption.
- The System Administrator of SiteImprove is responsible for monitoring the EM website to identify and rectify errors, problems, and improve web accessibility in accordance with the Web Content Accessibility Guidelines 2.0 for compliance levels A, AA, and AAA, as well as monitoring website performance.
- Environment Management - HQ Customer Service Desk (EM-HQ CSD) Team Lead.
- Triage, research, and resolve client issues and technical problems through the support ticket lifecycle using helpdesk software (DAYS ServiceNow), tracking through completion, and monitoring the problem to ensure timely resolution and communication with the client.
- Supervise, train, and mentor Help Desk operators to ensure the EM-HQ Customer Service Desk provides a timely response to all issues, updates customers on status, solicits additional information if needed, and troubleshoots issues if appropriate.
- Member of the EM MAX team responsible for Environmental Management Max.gov content on the max.gov platform, which is a Federal Government-wide shared service that provides advanced collaboration, information sharing, data collection, publishing, and analytical capabilities.
- Prepare the Web/Portal team’s weekly, monthly, and quarterly status reports and presentations for senior management and the federal client.
- Create monthly reports on EM's Modern SharePoint intranet usage for federal clients and other EM organizations.
- Create weekly and monthly reports on EM-HQ Customer Service Desk analytic data for federal clients.
- Compose correspondence regarding administrative SharePoint intranet, EM-HQ Customer Service Desk, and EM website matters in accordance with departmental guidelines and policies.
- Utilize office automation equipment to prepare a variety of memoranda, budgetary, and statistical reports, ensuring proper format, verification of arithmetical computations, grammar, spelling, punctuation, etc.
- Prepare documents in final form for upper management and the federal client.
CUSTOMER SERVICE REPRESENTATIVE
Vapotherm, Incorporated
04.2009 - 02.2013
- Service Department Lead on the ERP Migration Team, which selected and implemented a new corporate ERP system in less than three months.
- Piloted a Customer Follow-up Program in December 2012 to gauge the effectiveness of service repairs.
- Coordinated with customers to process Vapotherm-manufactured medical equipment through the service/repair process, including return shipping and invoicing of the customer for service.
- Processed customer orders from the contract review of the purchase order, entering the order, picking the order, and invoicing.
- Worked with customers to gather their pertinent business information to set up customers in Vapotherm’s business systems for order and service processing.
- Maintained an Access database of all services and repairs performed on medical equipment for compliance with FDA requirements.
- Created queries and generated reports from the Access database, which were exported into Excel spreadsheets for use in trending analysis by the Service, Quality, and Regulatory departments.
- Responsible for Vapotherm-owned loaner equipment.
- Organized loaner equipment into Excel spreadsheets to track the location of loaned equipment.
- Assisted in interviewing and training new team members.
- Assisted the Accounting Manager with accounts payable transactions and vendor returns, including reconciling inventory receivers against vendor invoices.
- Updated and maintained the Expense Tracker Excel spreadsheet to monitor and track monthly recurring expenses.
Education
B.A. - Art History, Concentration in Business
University of Maryland
College Park, MD08.1983
Skills
- SharePoint Office 365
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Power BI
- Power Automate
- Drupal Content Management System
- ServiceNOW
- Maxgov
- GovDelivery
- Software and Application Testing
- HTML
- QR Code Generator
- Google Analytics
- Adobe Acrobat Pro
- Adobe Photoshop LightRoom
- Synchronics POS
Certification
- Certified ScrumMaster
- ITIL Certification
Timeline
IT Administrator III
ASM Research/ActioNet, Inc.
02.2013 - Current
CUSTOMER SERVICE REPRESENTATIVE
Vapotherm, Incorporated
04.2009 - 02.2013
B.A. - Art History, Concentration in Business
University of Maryland
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