Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvonne Padilla-Martinez

SUN CITY,CA

Summary

I am a dynamic, results-driven professional experienced in executive management support, operations and business development, who is seeking the opportunity to join a fast-paced team with the distinct goals. Existing strengths include excellent communication and diplomacy, creative thinking, solution based and resourceful multi-tasking, organized time management and a professional, pleasant demeanor Focused [Job Title] handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

12
12
years of professional experience

Work History

Team Lead

Election (ComandCenter) Riverside County Registrar of Voters
Riverside, CA
05.2021 - Current
  • Facilitated internal and external communications using excellent written and verbal skills; served in a gate- keeper role with the utmost professionalism; able to maintain composure at all times; strong work ethic, integrity and sophistication
  • Oversaw staff of 12 employees
  • Controlled calendars and schedules of all executive management; coordinated events, domestic and international travel, lunch/dinner events, meetings, company functions and trade show
  • Daily performance tracking for employment reviews
  • Completed a broad variety of administrative work critical to the primary function of the CEO and
  • Executive team; exercise a high level of discretion with all situations and clients; experienced with high net worth and/or celebrity clients
  • Pre-30

Customer Service Associate

Macy's
Temecula, CA
11.2021 - 05.2022
  • Prepared/Reviewed daily reports for the department and team
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Executive Assistant to CEO

Artisan Development Inc
Canoga Park, CA
09.2016 - 08.2021


  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Trained junior office staff in correct procedures and reporting requirements
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Retired, Westlake Financial Services
Los Angeles, CA
11.2012 - 05.2015
  • Oversaw staff of 12-24 employees
  • Created motivational environment
  • Daily performance tracking for employment reviews
  • Review daily dialer results
  • Monthly performance improvement plans for employee
  • Worked with all departments of the company for business needs
  • Knowledgeable in Department Statistics
  • Prepared/Reviewed daily reports for department and team
  • Supervised groups by best call times
  • Handled escalation of performance corrections for team/department
  • Handled escalated supervisor calls

Day Collections Supervisor

Westlake Financial Services
Los Angeles, CA
01.2010 - 11.2012
  • Oversaw staff of 12-32 employees
  • Created motivational environment
  • Daily performance tracking for employment reviews
  • Reviewed daily dialer results
  • Worked with all departments of the company for business needs
  • Knowledge in department statistics

Education

California Certificate of Completion - Real Estate

California Real Estate Home Builders
Woodland Hills, CA

Certificate/License - Accident And Health

PrelicenseTraining Course
Online
05.2022

Certificate of Completion - Performance Management Training

Westlake Financial Acadamy
4751 Wilshire Blvd #100, Los Angeles, CA 90010
04.2013

No Degree - Business And Managerial Economics

Riverside City College
Riverside, CA

Skills

  • CERTIFICATES:
  • Credit Analyst
  • Fraud Analyst
  • Field Collections
  • Auto Lease
  • Retail Contract Buyer
  • Auto Wholesale Audit & Flooring
  • Personnel Management
  • Westlake Leadership Program
  • FDCPA
  • Bankruptcy/Reaffirmation
  • HR, Interview, Onboarding & Separation

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Macy's
11.2021 - 05.2022

Team Lead

Election (ComandCenter) Riverside County Registrar of Voters
05.2021 - Current

Executive Assistant to CEO

Artisan Development Inc
09.2016 - 08.2021

Retired, Westlake Financial Services
11.2012 - 05.2015

Day Collections Supervisor

Westlake Financial Services
01.2010 - 11.2012

California Certificate of Completion - Real Estate

California Real Estate Home Builders

Certificate/License - Accident And Health

PrelicenseTraining Course

Certificate of Completion - Performance Management Training

Westlake Financial Acadamy

No Degree - Business And Managerial Economics

Riverside City College
Yvonne Padilla-Martinez