Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Timeline
Generic
Yvonne Martinez

Yvonne Martinez

Fort Worth,TX

Summary

I am a very hard worker and strive for excellence. I am detail orientated and take pride in doing my job well. I'm very competitive and strive to excel. Looking for a company to call home and grow with. Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Carenet Health Care
03.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Department Manager

Walmart
06.2018 - Current
  • I started as an associate and was promoted to a department manager in November in charge of two departments 82 and 1
  • I run process and bin my overstock
  • Set mods and maintain the front end registers and set out seasonal candy
  • I do price changes and inventory and orders
  • I help run the registers when they are short of cashier and deal with customers daily
  • I do whatever needs to be done.

Warehouse Associate

XPO Logistics
03.2016 - 05.2018
  • I worked as a warehouse associate responsible for programming phones and electronic devices the first year than moved to the building next door and was responsible for shipping and inventory control issues as well as supporting the lead and setting up the lines and training.

Warehouse stocker 2

Amerisorcebergen
02.2014 - 01.2016
  • I stocked pharmaceutical and did customer orders
  • Did some customer service in regards to orders that were not processed correctly
  • I trained.

Data entry clerk

ATC Gencko
11.2011 - 02.2013
  • I was in charge of all the data entry in regards to customers info and the correct password and information pertaining to the personal and corporate devices with companies like Delta and Southwest and Assurion
  • Dealt with rebates and customer service when there was a problem
  • I trained and even ran the production line when needed
  • I was in charge of shipping out devices
  • I was all over the place depending where they needed me.

Education

Legal Secretary Degree -

Avalon Vocational Institute
01.1990

High school in GED -

Weatherford College
03.1987

Skills

  • Excel (Less than 1 year)
  • Word (Less than 1 year)
  • Warehouse Associate (4 years)
  • Picker Packer (2 years)
  • Shipping Receiving (1 year)
  • Order Puller (2 years)
  • Shipping (1 year)
  • Training
  • Inventory
  • Customer Service

Additional Information

I have a limited amount of experience on Word and Excel programs. I am a quick learner and able hard worker. I'm reliable and responsible. I have a great work ethic and don't believe in leaving anything halfway done. I'm a perfectionist and I'm a people person. I'm outgoing and friendly.

Personal Information

Title: Warehouse stocker 2

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Carenet Health Care
03.2020 - Current

Department Manager

Walmart
06.2018 - Current

Warehouse Associate

XPO Logistics
03.2016 - 05.2018

Warehouse stocker 2

Amerisorcebergen
02.2014 - 01.2016

Data entry clerk

ATC Gencko
11.2011 - 02.2013

Legal Secretary Degree -

Avalon Vocational Institute

High school in GED -

Weatherford College
Yvonne Martinez