Yvonne Matherne
306 Davis Dr,Luling
Summary
Being at The General Insurance for almost 28 years, shows the loyalty I give to a company that will treat me with the same.
I have had my property and causality license for as 27 years. I have the experience and knowledge to do the job needed to sell.
Overview
27
27
years of professional experience
Work History
Sales Property Causality Agent
The General Insurance
07.1999 - 04.2026
- Managed customer inquiries, providing accurate insurance information and policy details.
- Developed tailored insurance solutions to meet diverse client needs effectively.
- Analyzed claims data to identify trends and enhance service delivery processes.
- Collaborated with underwriting teams to streamline policy issuance workflows.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Associate of Science - Hospitality
Phillips Jr College
Metairie, LA05.1990
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Goal-oriented mindset
Service support
Critical thinking
Product sales
Sales closing
Timeline
Sales Property Causality Agent
The General Insurance
07.1999 - 04.2026
Associate of Science - Hospitality
Phillips Jr College