Yvonne Matherne
306 Davis Dr,Luling
Summary
Being at The General Insurance for almost 28 years, shows the loyalty I give to a company that will treat me with the same.
I have had my property and causality license for as 27 years. I have the experience and knowledge to do the job needed to sell.
Overview
27
27
years of professional experience
Work History
Sales Property Causality Agent
The General Insurance
Gretna, LA
07.1999 - 04.2026
- Managed customer inquiries, providing accurate insurance information and policy details.
- Developed tailored insurance solutions to meet diverse client needs effectively.
- Analyzed claims data to identify trends and enhance service delivery processes.
- Collaborated with underwriting teams to streamline policy issuance workflows.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Associate of Science - Hospitality
Phillips Jr College
Metairie, LA05.1990
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Goal-oriented mindset
Service support
Critical thinking
Product sales
Sales closing
Timeline
Sales Property Causality Agent
The General Insurance
07.1999 - 04.2026
Associate of Science - Hospitality
Phillips Jr College