Kaylee Senterfitt
Jacksonville,FL
Summary
Dynamic Property and Casualty General Lines Agent with a proven track record at Brandi Mark State Farm, enhancing client satisfaction and streamlining agency processes. Excelled in customer service and problem-solving, demonstrating exceptional organizational and computer skills. Achieved compliance through continuous education, significantly improving agency efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property and Casualty General Lines Agent
Brandi Mark State Farm
02.2023 - Current
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Informed clients of policies and procedures.
Cashier/Server
Callahan Barbecue
01.2018 - 02.2023
- Operated cash register for cash, check, and credit card.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
West Nassau High School
Callahan, FL05.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Internet savvy
- Computer skills
Certification
2-20 Property and Casualty general lines Agent license
Timeline
Property and Casualty General Lines Agent
Brandi Mark State Farm
02.2023 - Current
Cashier/Server
Callahan Barbecue
01.2018 - 02.2023
2-20 Property and Casualty general lines Agent license
High School Diploma -
West Nassau High School
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