Dynamic professional with a positive attitude and a valid driver's license, experienced in enhancing customer satisfaction as a Delivery Driver. Proven track record in team leadership as a Closing Manager at Generation Mortgage Company, where I resolved escalated issues and improved operational efficiency. Skilled in collaboration and customer service, ensuring successful outcomes.
Review and prepared Initial Loan Estimate. Reviewed incoming conditions needed for submitting file to Underwriting
Managed a team of 12 closers in which documents were prepared for closing a mortgage loan.
Worked with department leads to implement various ways to better run the company,
Responsible for resolving all escalated issues within the dept.