Yvonne Presas
Houston,TX
Summary
Reliable Custodian known for high productivity and efficient task completion. Skilled in sanitary practices, waste disposal, and chemical safety, bringing focused attention to maintaining clean and inviting environments. Excel in time management, teamwork, and adaptability, ensuring smooth operational flow and workplace cleanliness.
Overview
1
1
Language
18
18
years of professional experience
Work History
Custodian
Champion Forest Baptist Church
Houston, Tx
12.2023 - Current
- Operated cleaning equipment to ensure safe and effective sanitation practices.
- Notified managers of repair needs or additions to building operating systems.
- Coordinated waste disposal efforts, ensuring cleanliness and safety for all visitors.
- Assisted in setting up facilities for church events and community gatherings, enhancing attendee experience.
- Conducted regular inspections of facilities, identifying maintenance needs to maintain operational standards.
- Collaborated with staff to support special events and daily operations effectively.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Replenished supplies in restrooms to ensure availability for users.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Followed health and safety regulations in cleaning procedures to promote a safe environment. while performing duties.
Sales Associate
Burlington Coat Factory Department Store
Houston, Tx
06.2017 - 05.2018
- Assisted customers in finding merchandise and providing product information.
- Maintained cleanliness and organization of the sales floor and fitting rooms.
- Processed transactions accurately using the point-of-sale system.
- Restocked shelves and displays to ensure product availability for customers.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Representative
Houston Chronicle Corporate Office
Houston, Tx
06.2014 - 01.2015
- Managed customer inquiries through phone and email communication.
- Resolved customer issues with empathy and effective problem-solving skills.
- Provided accurate information about subscriptions and services offered.
- Maintained customer records in the CRM system for efficient tracking.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Head Photo Technician
Walgreens
Houston, Tx
05.2008 - 06.2014
- Operated high-quality photo printing equipment for optimal image production.
- Managed photo lab workflow to ensure timely service and customer satisfaction.
- Trained staff on photo processing techniques and equipment usage.
- Maintained inventory of photographic supplies and equipment for seamless operations.
- Assisted customers with photo selection and editing services for personalized products.
- Ensured compliance with safety standards in the photo processing area.
- Collaborated with team members to improve operational efficiency in the lab.
- Resolved customer inquiries and concerns regarding photo services effectively.
- Researched latest trends in photography technology and industry standards.
- Troubleshot technical issues encountered during photo shoots or post-production processes.
- Conducted regular quality control checks on all photos prior to release.
- Reviewed proofs for accuracy before final delivery of product or service.
- Advised clients on best practices for achieving desired results from their photographs.
- Trained staff on proper techniques for handling film negatives and prints.
- Performed daily maintenance of digital cameras, scanners, printers, and related accessories.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
- Reprinted originals for enlargement or in sections to be pieced together.
- Operated scanners or related computer equipment to digitize negatives, photographic prints or other images.
Education
Northbrook High School
Houston , TxSkills
- Customer service
- Attention to detail
- Time management
- Safety compliance
- Problem-solving
- Lock and key management
- Multitasking and organization
- Responsible and dependable
- Work independently
- Excellent communication skills
- Reliability and punctuality
- Work orders
- Cleaning expertise
Languages
Spanish
Limited
References
References available upon request.
Timeline
Custodian
Champion Forest Baptist Church
12.2023 - Current
Sales Associate
Burlington Coat Factory Department Store
06.2017 - 05.2018
Customer Service Representative
Houston Chronicle Corporate Office
06.2014 - 01.2015
Head Photo Technician
Walgreens
05.2008 - 06.2014
Northbrook High School